Analytics and Quality Module has Room to Improve
November 17, 2019

Analytics and Quality Module has Room to Improve

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Arena

[Arena is] Used by the hardware department for product lifecycle (ECO and BOM) management. Had been used for quality corrective actions for 1 year but found not cost effective.

Pros

  • Easy to remember URL
  • Highly configurable

Cons

  • Single-sign on isn't handled well. A separate password is still required for signing ECOs that isn't sync'ed with the SSO password.
  • Visibility to ECOs by vendors is handled person by person by ECO. When one vendor leaves their job and a new one comes on, access to each ECO must be granted individually...no clone of the previous person's visibility.
  • Interface in the quality module can lead to confusion with users entering their information into the signature comments.
  • Analytics for quality problems by vendor is needed.
  • For the quality module, we decided not to renew our subscription.
  • Prior Experience with the Product
We added the quality module to our subscription as it was incumbent for PLM.
It is good for a mature org as it is highly configurable, for a new org it doesn't provide enough guidance.

Comments

  • Lori Austin | TrustRadius Reviewer
    Lori Austin
    (Vendor Representative) commented 6 years ago
    Thank you for taking the time to provide your feedback. I understand your frustration with SSO and the use of a unique digital signature for sign-off and approval. Concerning Quality, if you would like some tips and tricks on how to maximize the benefit of the utilization of quality along with analytics - feel free to reach out to your Account Manager or Customer Success Manager - we would be happy to help!

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