TrustRadius
Global contract management solution - pricey considering implementation cost and integration challenges
https://www.trustradius.com/contract-managementAriba Contract ManagementUnspecified7.368101
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June 10, 2019

Global contract management solution - pricey considering implementation cost and integration challenges

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ariba Contract Management

We brought in ARIBA to replace our legacy SAP SRM and drive a global sourcing strategy across 100 plus countries where we are present. We have been using their catalogs for a couple of years now. Our leadership goal is to have one source of truth and one platform to optimize all sourcing.
  • Global presence
  • Integration with SAP backend
  • Reporting and analytics capabilties
  • The current ways of integration with SAP are a bit painful.
  • ARIBA shared services turn around time and knowledge lacks the depth of the product.
  • Reporting and Analytics need huge improvement.
  • They promise an Amazon-like experience but they are nowhere close to it.
  • Expensive for smaller countries but they have to bite the bullet to have one global solution.
  • Expensive implantation given hurdles with integration / training / Reporting / Change management.
  • ROI is spread over a longer term than we originally expected
  • Implementation cost is high
  • Certainly improved efficiency overall and better vendor management and digital enablement
  • Eco system is growing and scalable
We looked at other sourcing systems but none suited our global presence and moreso being a SAP customer with several modules this made perfect sense.
The sheer number of vendors to manage digitally that have insights into payment via ARIBA Pay make it so that global transparency and ease of managing contracts are key.

Ariba Feature Ratings

Contract creation
8
Contract templates
7
Clause library/saved fields
7
Guided logic
7
Contract sharing
8
Contract editing
8
Collaborating on contracts
8
MS Word plug-in
6
Approval process
8
Interdepartmental workflows
7
Contract database
8
Legacy contracts
7
Contract search
8
Contract milestone reminders & alerts
8
Custom contract reports
6
Tracking contract status
8
Compliance check
8