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An honest review from an experienced sysadmin
February 28, 2017

An honest review from an experienced sysadmin

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Armor Complete

You don't always get a technician immediately that really understands the issue that needs to be handled but escalations are usually available and prompt. Nobody's perfect, but I'd say Armor is pretty solid for the most part.
We used it to build and secure a client's network that hosts a high volume website used by a large network of association members daily. This configuration puts the infrastructure and application fully within our control and we are able to provide granular access to specific portions as required.
  • They do a great job on base security concepts by only allowing direct access to servers through a VPN which prevents most unauthorized access. All ports are initially blocked off and can only be opened by request through ticketing and a digitally signed waiver.
  • They help tremendously in the design and implementation of the network during the onboarding phase. They also make an engineer personally responsible for all technical issues during the onboarding phase to ensure that somebody who fully understands the project is always available to handle requests, answer questions, or assist with any issues.
  • The systems are fully managed and stay security patched as patches are made available for your chosen platform. They monitor 24/7 for high CPU/memory issues and other potential issues with the server. They open tickets on these issues proactively and work to resolve them for you immediately.
  • It would be great if the server dashboard was more stable. Where we seem to have most of our issues is when adding/removing servers and manual scales.
  • I would like a view into my firewalls so I can actually see what is open/closed even if I can't specifically configure it from there.
  • I would prefer my new account managers introduce themselves instead of just appearing out of nowhere when I've emailed our old account manager for something.
Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.