Review: "Armor is your one stop shop for a secure fully compliant solution no matter what your security needs."
- Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
- Speed - We can scale resources easy and the infrastructure is fast and efficient.
- Responsiveness - Support tickets are handled very fast with almost immediate solutions.
- More scalable cloud type services.
- Armor gives us assurance through regular third-party security audits and the various certifications they maintain.
- Armor also provides us with the tools we need to secure our content (encryption, web-application firewalls, and many others).
- Armor is a full network operations center, giving us a single point of contact in the event of any issues with the managed infrastructure solution.
- We would like to see some more granular pricing options for data storage. All of Armor's storage is high-speed and high-availability. While some of our content requires this, much of our content does not. Paying a premium for storage capabilities we do not need is a problem.
- Security - Constantly monitoring for threats, eliminating most before they are even realized.
- Management - Staff is constantly monitoring the hardware and software for any potential issues.
- The self-management of firewall rules was missing at first, but that is now available in their new portal.
It might be too costly for smaller start up companies.
- Security is no longer a concern since moving to Armor.
- Reliability and uptime have been fantastic.
- Availability of support agents has been fairly good.
- The cost structure of Armor seems to be extremely high, which has led us to investigate other solutions.
- Invoicing has not been very reliable. We've had to review our invoices and ask for several credits.
- They make it easy to scale up or down.
- They have resources for aother related areas like HITRUST Assessments.
- The solution is very secure.
- Their pricing is high compared to AWS and other competition.
- They do a great job on base security concepts by only allowing direct access to servers through a VPN which prevents most unauthorized access. All ports are initially blocked off and can only be opened by request through ticketing and a digitally signed waiver.
- They help tremendously in the design and implementation of the network during the onboarding phase. They also make an engineer personally responsible for all technical issues during the onboarding phase to ensure that somebody who fully understands the project is always available to handle requests, answer questions, or assist with any issues.
- The systems are fully managed and stay security patched as patches are made available for your chosen platform. They monitor 24/7 for high CPU/memory issues and other potential issues with the server. They open tickets on these issues proactively and work to resolve them for you immediately.
- It would be great if the server dashboard was more stable. Where we seem to have most of our issues is when adding/removing servers and manual scales.
- I would like a view into my firewalls so I can actually see what is open/closed even if I can't specifically configure it from there.
- I would prefer my new account managers introduce themselves instead of just appearing out of nowhere when I've emailed our old account manager for something.
- 24/7 response via ticketing system gives us peace of mind that we can get the expert eyes we need when we need them.
- Monitoring of server and resource utilisation allows us to spot and respond to requirements quickly.
- Threat detection and monitoring of connections prior to connection means our servers are not spinning to meet malicious requests.
- Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
- The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
- The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.
- Constant innovation is one key strength. We have been a client for less than a year and the product features that we receive has widened significantly since we started using Armor.
- With Armor, actual humans are involved in keeping our systems secure. Other products/services on the market merely install a product and you are left to maintain the product yourself.
- Communication is a definite strength. We continually receive alerts from the Armor staff on threats and are always informed of product changes.
- Turn around time is amazing. When we submit a ticket, we always hear back right away. It might not be with a final resolution, but they overcommunicate during the process. Which is a good thing when it comes to security.
- Honestly, most of the issues that I have had with the Armor Anywhere product when we first started using it have been addressed with the many improvements that have been made to the product since we started. They really pay attention to the user interface for the tools.
- The main upside of the Armor solution in my opinion is the support team. It is easy to get a person on the phone if an outage is occurring and they are generally fairly responsive and knowledgeable.
- The dashboard data available in the online portal is not refreshed often enough for it to be useful when trying to diagnose ongoing issues. We have needed to use external services to do real-time monitoring and gathering of information during production issue type events.
- Any time my clients have experienced a production outage, the response to portal-submitted tickets is not fast enough. I always end up needing to call to get someone's attention in a timely manner.
- Following production outages caused by changes made by resources at Armor (I can think of 2 occasions), we did not receive satisfactory explanations for the source of the issue. If someone makes a mistake, I'd rather they just admit the mistake and try to make up for the problem, rather than providing explanations that do not make sense given the empirical evidence we had from multiple systems.
- Armor is very expensive as compared to using another cloud-based solution (such as AWS + an add-on security product). Our client currently using Armor has been discussing migrating to a less expensive solution, as the value add of support resources doesn't really provide enough to make the cost worth it for them.
- Security features
- Reliability, limited downtime
- Awareness of HIPAA compliance and willing to sign BAA
- I constantly get emails from their customer portal. However, all the email tells me is that something happened and I have to login to their customer portal to find out what it is about. Most of the time it is nothing important, so I have wasted my time. I wish they could push out the information from their customer portal into the notification email itself.
Armor Scorecard Summary
Armor is a cloud and mobile security solution. The vendor’s value proposition is that this solution was purpose-built to deliver the highest level of defense and control for an organization’s critical data, no matter where it’s hosted.
The vendor says they are so confident in the ability of their solution to protect an organization’s data that they back it with their Cyber Warranty Guarantee.
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