Armor Reviews

Do you work for this company? Learn how we help vendors

(1-13 of 13)

Companies can't remove reviews or game the system. Here's why
LJ Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using Armor to secure our production servers and security appliances. It is being used across the whole company for production and staging resources. Our needs are very security oriented as we provide a fully HIPAA compliant software solution used by several major healthcare providers as well as numerous small healthcare clinics.
  • Security - we have requirements met right out of the box and the implementation of new resources is done with security in mind.
  • Speed - We can scale resources easy and the infrastructure is fast and efficient.
  • Responsiveness - Support tickets are handled very fast with almost immediate solutions.
  • More scalable cloud type services.
For managed security hosting, Armor can hardly be beat. Expensive but worth it.
The speed of response to tickets and downtime incidents is awesome.
February 17, 2017

Protection at all points

Michael Noland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We host a high-security web application used by our clients to security communicate with users outside their organizations. We chose Armor (FireHost) because of the high-security emphasis they provide. Out clients are concerned about the visibility, accessibility, and privacy of their data. Armor provides the solution and the peace-of-mind that we need to provide to our clients.
  • Armor gives us assurance through regular third-party security audits and the various certifications they maintain.
  • Armor also provides us with the tools we need to secure our content (encryption, web-application firewalls, and many others).
  • Armor is a full network operations center, giving us a single point of contact in the event of any issues with the managed infrastructure solution.
  • We would like to see some more granular pricing options for data storage. All of Armor's storage is high-speed and high-availability. While some of our content requires this, much of our content does not. Paying a premium for storage capabilities we do not need is a problem.
Any place where security is a major concern, and the need for a responsive staff to address any issues that arise. We have found that unlike commodity services (AWS, Azure) Armor provides the peace of mind that we have immediate personnel to reach out to in the event of an issue or emergency.
Other than issues with billing (a number of repeated issues with incorrect billing amounts that had to be rectified), support has been excellent.
March 01, 2017

Go Greener

Score 8 out of 10
Vetted Review
Verified User
Review Source
We run our Dev/QA environment for one of our main systems out of Armor. We also run all our content management for marketing there as well.
  • Alerting is excellent
  • Interaction with Armor personnel when an issue arises is at a high-level as well.
  • Would like to hear more from our reps on things we can do better and such.
For building an off-site environment that will be well-managed, contain the latest security features, high-level personnel and a portal that is easy to use, Armor is great. I am not sold yet on whether I would house everything there yet.
Very strong in this area.
February 28, 2017

Armor Complete Review

Mike Wampler CISM | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Armor Complete on our hosted platform for external customers
  • Robust set of tools for hosted environments
  • Reporting
  • Scanning of platform for vulnerabilities
  • Communication to customers
Armor complete does a good job ensuring our hosted platforms function well and our secure. Would like to see more granular options as well as the ability to better time certain events.
It appears that Armor Complete is doing the necessary function of keeping our client's data protected. We are in constant contact with our Armor team and would easily recommend the service to anyone looking for a secure hosting platform.
Chris Haney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our core infrastructure is hosted with Armor Complete. It gave us piece of mind versus in-house hardware and it freed up management resources to focus on other, more important subjects.
  • Security - Constantly monitoring for threats, eliminating most before they are even realized.
  • Management - Staff is constantly monitoring the hardware and software for any potential issues.
  • The self-management of firewall rules was missing at first, but that is now available in their new portal.
[Armor Complete is well suited for] Mid to large companies looking to free up sysadmin resources for more important tasks (projects, network infrastructure, etc) and wanting better peace of mind without having to fork out tons of money on redundant network, server, and power.
It might be too costly for smaller start up companies.
Overall, I can't complain about the service provided by Armor. They have treated us very well.
Chris Mechsner | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We are a consulting firm that builds customized fundraising tools for our customers. Armor hosts all of our solutions for our customers.
  • Security is no longer a concern since moving to Armor.
  • Reliability and uptime have been fantastic.
  • Availability of support agents has been fairly good.
  • The cost structure of Armor seems to be extremely high, which has led us to investigate other solutions.
  • Invoicing has not been very reliable. We've had to review our invoices and ask for several credits.
[It's] best for full control of servers where security is an extremely high value. You pay for the security. If you just need a place to host corporate sites, I'd recommend another cloud solution provider.
Good response time. Most of the time, the agents are very knowledgeable and competent. They are actually able to fix my problem rather than pass it off.
Jeff Schwartz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is our production hosting vendor for our platform. [It] supplies the secure hosting environment for our applications.
  • Hosting
  • Support and configuration
  • Responsiveness to service and configuration requests
  • Pricing
  • On-line self service configuration
Secure HIPAA and PHI based applications that require 24/7 support and flexible deployment options
Support has been quick and responsive even though we are not a very large client.
Keith Moore | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Across the whole organization. It addressed the high security requirements we are held to in Healthcare.
  • They make it easy to scale up or down.
  • They have resources for aother related areas like HITRUST Assessments.
  • The solution is very secure.
  • Their pricing is high compared to AWS and other competition.
If you need a very secure solution, they work well. If not, you can find less expensive alternatives.
They have been responsive and helpful.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We used it to build and secure a client's network that hosts a high volume website used by a large network of association members daily. This configuration puts the infrastructure and application fully within our control and we are able to provide granular access to specific portions as required.
  • They do a great job on base security concepts by only allowing direct access to servers through a VPN which prevents most unauthorized access. All ports are initially blocked off and can only be opened by request through ticketing and a digitally signed waiver.
  • They help tremendously in the design and implementation of the network during the onboarding phase. They also make an engineer personally responsible for all technical issues during the onboarding phase to ensure that somebody who fully understands the project is always available to handle requests, answer questions, or assist with any issues.
  • The systems are fully managed and stay security patched as patches are made available for your chosen platform. They monitor 24/7 for high CPU/memory issues and other potential issues with the server. They open tickets on these issues proactively and work to resolve them for you immediately.
  • It would be great if the server dashboard was more stable. Where we seem to have most of our issues is when adding/removing servers and manual scales.
  • I would like a view into my firewalls so I can actually see what is open/closed even if I can't specifically configure it from there.
  • I would prefer my new account managers introduce themselves instead of just appearing out of nowhere when I've emailed our old account manager for something.
Armor gives you what you need to be successful regardless of technical ability. If you can maintain the systems yourself, you are definitely ahead of the game with their service. If you're not prepared to configure and maintain the systems, they do a pretty good job of getting it set up during the onboarding process so that you don't need to dig into the technical guts too much. If you find yourself in over your head, their support staff can handle it for you in most cases.
You don't always get a technician immediately that really understands the issue that needs to be handled but escalations are usually available and prompt. Nobody's perfect, but I'd say Armor is pretty solid for the most part.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use armor complete to service and manage our SaaS based infrastructure. It allows us to rapidly upscale servers, spin down unnecessary boxes, and generally respond to market demand far quicker and more cost effectively than we could with our own physical kit. We use Armor WAF and SSAE-16 services to secure our client data to a standard that we could not meet independently.
  • 24/7 response via ticketing system gives us peace of mind that we can get the expert eyes we need when we need them.
  • Monitoring of server and resource utilisation allows us to spot and respond to requirements quickly.
  • Threat detection and monitoring of connections prior to connection means our servers are not spinning to meet malicious requests.
  • Authentication and access against the secure messaging portal is overkill when the response I'm logging in to see merely says, "yes, we have your message. An agent will respond shortly". There should be an option to receive updates like this through email.
  • The online portal that allows us to clone servers is very slow to respond. More than once I've spun up an additional server due to the lack of visual feedback on the initial request.
  • The web application firewall does not seem to be sophisticated enough to differentiate between logged in administrators and end users. We use a CMS system which allows admins to create scripts. These often get barred by the WAF even though they are not malicious.
If you need a low cost, high availability, secure and reliable infrastructure, Armor Complete is the way to go. For smaller companies, knowing that you have a dedicated team monitoring and standing by to address any hosting issues is a god send. Round the clock support means that even the smallest of units can be assured that someone will be eyes on. This literally lets us sleep at night.
Approximately 50% of all messages we receive are automated. Either that an agent will be assigned, has been assigned, or a ticket is closed. I'd like to see more 'real' interaction, and less box ticking, though I appreciate process has to be followed. That's the one point off. Everything else is very good.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Armor Anywhere to provide Information Security across our organization in order to maintain PCI compliance. There are several key areas of Info Sec for PCI that Armor fills in where a small business like ours doesn't have the manpower to accomplish in-house.
  • Constant innovation is one key strength. We have been a client for less than a year and the product features that we receive has widened significantly since we started using Armor.
  • With Armor, actual humans are involved in keeping our systems secure. Other products/services on the market merely install a product and you are left to maintain the product yourself.
  • Communication is a definite strength. We continually receive alerts from the Armor staff on threats and are always informed of product changes.
  • Turn around time is amazing. When we submit a ticket, we always hear back right away. It might not be with a final resolution, but they overcommunicate during the process. Which is a good thing when it comes to security.
  • Honestly, most of the issues that I have had with the Armor Anywhere product when we first started using it have been addressed with the many improvements that have been made to the product since we started. They really pay attention to the user interface for the tools.
If you are looking to fill gaps in your Info Sec plan for PCI compliance, this service really fits the bill for a one-stop shop.
Overall, we have been extremely happy with our decision to hire Armor for our information security. They have definitely saved us time which allows us to focus on our products and services.
February 24, 2017

An Honest Review

Score 5 out of 10
Vetted Review
Verified User
Review Source
It is being used by a client I have worked with for the last 2 years. The client chose Armor on our recommendation, based primarily on the built-in security aspect and the support SLAs. At the time, our contact on the client side was very concerned about security implications. Armor is currently hosting their production environments, as well as development, quality assurance, and user acceptance testing environments.
  • The main upside of the Armor solution in my opinion is the support team. It is easy to get a person on the phone if an outage is occurring and they are generally fairly responsive and knowledgeable.
  • The dashboard data available in the online portal is not refreshed often enough for it to be useful when trying to diagnose ongoing issues. We have needed to use external services to do real-time monitoring and gathering of information during production issue type events.
  • Any time my clients have experienced a production outage, the response to portal-submitted tickets is not fast enough. I always end up needing to call to get someone's attention in a timely manner.
  • Following production outages caused by changes made by resources at Armor (I can think of 2 occasions), we did not receive satisfactory explanations for the source of the issue. If someone makes a mistake, I'd rather they just admit the mistake and try to make up for the problem, rather than providing explanations that do not make sense given the empirical evidence we had from multiple systems.
  • Armor is very expensive as compared to using another cloud-based solution (such as AWS + an add-on security product). Our client currently using Armor has been discussing migrating to a less expensive solution, as the value add of support resources doesn't really provide enough to make the cost worth it for them.
For small companies with no IT departments and a limited number of servers needed, a solution like Armor would make sense. It is well-suited to less technical users. For large-scale companies with many servers, in-house IT departments, and teams of developers, a service like Armor makes less sense. Most of my clients fall into the latter category, but we do have the occasional client who falls into the former category. Those smaller clients generally balk at the cost of Armor and choose someone like Rackspace instead.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Armor to host our HIPAA privacy/security application for our healthcare clients.
  • Security features
  • Reliability, limited downtime
  • Awareness of HIPAA compliance and willing to sign BAA
  • I constantly get emails from their customer portal. However, all the email tells me is that something happened and I have to login to their customer portal to find out what it is about. Most of the time it is nothing important, so I have wasted my time. I wish they could push out the information from their customer portal into the notification email itself.
Applications with a strong focus on security and compliance
Overall, they do a good job but they are not inexpensive.

Armor Scorecard Summary

What is Armor?

Armor is a cloud and mobile security solution. The vendor’s value proposition is that this solution was purpose-built to deliver the highest level of defense and control for an organization’s critical data, no matter where it’s hosted.

The vendor says they are so confident in the ability of their solution to protect an organization’s data that they back it with their Cyber Warranty Guarantee.

Armor Features

  • Supported: 24x7 Security Monitoring
  • Supported: Intrusion Detection
  • Supported: IPRM
  • Supported: WAF
  • Supported: NIDS
  • Supported: Malware Protection
  • Supported: File Integrity Monitoring
  • Supported: Log Management & SIEM
  • Supported: Vulnerability Scans
  • Supported: Patch Management

Armor Video

About Armor

Armor Downloadables

Armor Competitors

Armor Pricing

Armor Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Armor's best feature?

Reviewers rate Support Rating highest, with a score of 7.8.

Who uses Armor?

The most common users of Armor are from Small Businesses and the Computer Software industry.