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Skype for Business is the most used tool in communication at my company. We used it for instant messages and calls, but now we are using it more frequently in our meetings that were previously held in person. Currently, we have most people working from home and this requires a higher level of structure to have stable communications, allowing the work to continue to happen in the right way. As I work with civil engineering within a chemical industry, there are many decisions that must be made both technical and safety, which require that many people are involved in monitoring the works.
- Video and voice connections
- Mobile application
- Outlook integration
- Call redirection to cell phones
- The synchronization of the conversation history on mobile and computer
September 26, 2020
Skype for Business is used as our internal instant messaging, meeting hosting, screensharing, conferencing, and room reservation tool. It is used across a global organization of 10,000+ employees in different business units. It's addressing the business problem of pulling together employees from different teams, instant communication, and screen sharing for people to understand what others are seeing.
- Notifications - It is clear when you have a message on Skype.
- Org Charts - It's easy to view a person's organization in the company directly in Skype.
- Contact Information - It's an easy way to find someone's email, phone number, etc.
- Slow Screen Sharing in Meetings - There is often a lag on what the presenter is showing and what is showing up on the conference room screen or the screens of the remote audience.
- Outdated Experience - Compared to other conferencing tools like GoToWebinar, Zoom, BlueJeans, etc., Skype is behind. There is not much you can do on a conference other than screen share. It's hard to control the audience, and there always seems to be an issue.
- External Users - Skype is very difficult to use with external users. We almost always have to use another tool when we want to screen share with outside parties.
July 15, 2020
Skype for Business is being used by my department. It is an excellent way for employees and management to keep in contact with each other. Management can monitor employee's active status through Skype. It's also a great tool for teams to communicate with one another. It is quicker and easier then sending e-mails for when casual information is needed.
- It monitors the status of employees. It is smart enough to tell when a user is "projecting" their screen.
- Skype gives users the ability to organize contacts in groups and limit who employees can contact.
- Skype chat, audio, and video is great for working from home. It's come in useful during the shelter in place order in communicating with the team.
- Skype for Business is used with Microsoft Outlook a lot. The compatibility between the two can be enhanced.
- It has room for improvement with regards to the image and audio quality of videos.
- More customizable features would really enhance user's experience.
April 08, 2020
I have been using the Office Professional package in the company since 2012 when I arrived in the company and we used Office 2010 where Lync had a separate installation package compared to the various Word, Excel, PowerPoint, Access. Skype for Business is used by the whole company (all branches) and many users have also been enabled to make calls on telephone numbers outside the company itself. Skype for Business solves many communication problems within the company, from knowing whether the person you want to contact is active in his place, rather than out of the office on the move. The functions of messaging, sharing and remote control of the PC, video calls, conferences both audio and audio-video also with interlocutors outside the company, are the main features.
- Immediate check on the status of colleagues (present, available, in a meeting etc ...)
- Ability to call, video call and share one or more screens with the ability to grant control
- It integrates with Outlook to be able to organize meetings with multiple interlocutors
- The granting of the remote connection can be improved, perhaps automatically using the Remote Desktop rather than the implementation made on Skype for business, since they are both Microsoft software.
- Video calls could be improved by being able to select any image quality, in order to limit internet traffic.
- The delegations with which Skype for Business and Outlook interfaces should be improved
It helps us communicate with other employees. We use a phone line system so It makes it easy to see who is in a call and who is not. It saves us time and helps us become efficient with handling a high volume of phone calls. It also allows us to see who is here in the office and who is not since we are all located in different parts of the building. Overall a very useful office tool.
- Lets me know who is here.
- Lets me know who is in a call.
- Allows me to quickly talk to my coworkers if they are on the phone but I need to speak with them.
- The picture icons could be bigger.
- The Skype tone should be customizable.
- Should let you know when their line is ringing.
Skype for Business also known as Lync is used in all departments of my company. With this program all employees can see the current status of each employee showing them away, available, in a meeting, etc. This allows for efficiency within the company.
- Ability to easily instant message an employee.
- Ability to view statuses of all employees.
- Ability to create contacts and favorites lists.
- I don’t care for the fact when you lock your computer it instantly says you’ve been gone for 5 minutes because that is not accurate. It only shows increments of 5 minutes I believe.
- The emojis are never updated. No new emojis.
- I wish there was a feature like the regular Skype that allows you to delete a link you previously sent in an instant message.
January 24, 2020
Skype for Business (formerly Lync) is our internal messaging system. We use this to message between departments as well as between locations across the country. It's easy to use and implement throughout our company. It gives us real-time communication, especially if you are on a call or in a meeting. I would highly recommend it.
- Communication
- Communication
- Have had issues with using the calling feature vs. just the messaging.
April 30, 2020
We use Skype for Business primarily for the chat function internally between the IT department and us regular employees. It helps us communicate easily and efficiently to get IT issues resolved. Since our company does not have a designated IT person at each manufacturing site, remote assistance is often needed.
- Minimal bugs
- Easy to use
- Intuitive
- More emojis please!
- Add spell check
- Sync better with our internal email
Skype for Business is being used across the whole organization and it solves many of our communication issues. Email is helpful however the timing that we receive responses is not so efficient. especially when a quick and short response is needed. Skype is there to help us first by letting us know if the individual or individuals we are trying to contact are available and we get quick responses from them. Also, the call function and screen sharing ability helps us during meetings or even with explaining issues to employees who are unfamiliar with some of our systems it allows us to help them navigate the issue.
- Fluid and uninterrupted messages.
- Good call quality.
- Video quality.
- Login issues.
- Differentiation in group conversations.
- Search function for other users.
Skype for Business is being used by our organization to link up Board Members and staff during off-times between meetings in order to have productive conversations and drive forward points on our Strategic Plan. We signed up for Skype for Business in order to have an effective communication tool that supported multiple users.
- Skype for Business can support large meeting numbers.
- Skype for Business is newly refreshed and has very little lag time.
- Skype for Business effectively integrates with existing Skype users.
- I think the Skype for Business mobile capabilities could use a few small updates, as we have run across a few glitches that may just be due to connectivity issues.
- File sharing is slightly clumsy but we have gotten the hang of it as a team.
- That's it! Skype for Business is pretty great and easy to use.
Meetings with colleagues who work remote. Issues only involve those that are not technology proficient.
- User-friendly
- Clear connection
- Dependable
- Skye for dummies (tutorials)
- Recording sessions
October 16, 2019
Skype for business was introduced in Fedex around 2 years ago, to replace the old Lync version, as the corporate standard communication and collaboration tool. We majorly use Skype for business to have live chat/IP call/Video call with different colleagues around the world. Sometimes we also use it to organize ad-hoc conferences with small scoped group of colleagues.
- As it is part of the Microsoft product family, it integrates with Outlook and Office on the Windows platform quite well. For example, it detects when you're idle and sets your status as away automatically, and you can launch the chat directly from your Outlook email address, which is quite handy.
- The look and feel of Skype for Business is better than the previous version, Lync.
- The screen sharing feature is well done. We can quickly launch the presentation mode or directly have the control of the remote end, which makes daily work cooperation very efficient, even across the continent.
- It is not an easy job when we try to connect with outside customers or partners who are not familiar with it, even if they install the same Skype for Business. It requires a lot of time to figure out the tricky set up before the meeting can really start.
- Skype for Business is separated from the the normal Skype. Maybe they can be somehow be integrated a little bit, otherwise sometimes we have to have both installed and switch between two Skypes.
- Webinar features are missing in this product.
October 08, 2019
We use Skype for Business as a way to contact our colleagues in other units of our company overseas, and also our customers outside our network. With the file/image sharing, voice and video calls and the option to share your computer's controls with your chat-partner, Skype is a very good solution to shorten the distance between two continents.
- Screen sharing.
- Voice and video calls.
- Text chatting.
- It could run better on low-end computers.
- Notification bugs have been known for a long time for Microsoft.
September 20, 2019
Skype is included with the university's Office 365 subscription, and all Active Directory users can access and be contacted via Skype. We sometimes use it for within-department and between-department communication, especially for quick instant messaging. Skype is, of course, one of the original household names in videoconferencing, etc., but we don't use it much for that on a daily basis.
- Skype for Business has grown quite a lot since its days as Microsoft Lync, and is now quite nicely integrated with almost facets of Windows and Office (and other Microsoft stuff).
- It's nice for inter-office communication when everyone's using Active Directory and has Skype for Business running.
- Skype for Business works well even on non-Windows and/or non-university machines (e.g. personal computers).
- Skype in general, including the Business version, can be pretty clunky, and surprisingly resource-hungry, especially when it's always running, and on machines with lower specs.
- This resource hungriness can be worth it for quick IMs to other members of the same organization, but I really have a hard time recommending Skype over something like Zoom for videoconferencing.
- Video communication with others in the same organization just doesn't always seem to work very well, even on the same network.
September 15, 2019
We use it to have meetings with people outside of our company via phone, screen-share and video. The goal is to make it feel like everyone is in the same room and be able to work remotely from one another with much more ease than if we did not have it.
- Easy to use screenshare capabilities.
- The clarity in sound when on the phone.
- Allows for a nice chat function.
- Complicated for external users.
- Need to download software to use the screen-share technology.
- Seem to need to redownload fairly often.
September 15, 2019
We use Skype for Business as our online meeting tool quite frequently. All meetings have a Skype invite attached to them, which includes a conference bridge. This enables outside users to dial in with an 800 number, while internal users can use their Skype client for voice/video (or call in over phone if they choose). The flexibility here is key. We also use it for desktop sharing frequently (to help demonstrate an issue, or to troubleshoot an issue). Of course, we also use for IM.
Skype (now Teams) is constantly improving. It does, however, need some integration with modern software development tools (Atlassian products, for instance). But I prefer it much more than HipChat or Mattermost. Skype is more intuitive and easier to use.
Skype (now Teams) is constantly improving. It does, however, need some integration with modern software development tools (Atlassian products, for instance). But I prefer it much more than HipChat or Mattermost. Skype is more intuitive and easier to use.
- Online meetings.
- Desktop sharing.
- It needs integration with modern software development tools, even if they are open-source.
September 13, 2019
We are currently using Skype for Business on our CRM team and with certain vendors. We have used it for the past year to really leverage how we work remotely and with our on-campus team. It is a great tool that allows for a lot of collaboration that we would not otherwise be able to do.
- Manages large numbers of users.
- The ability to share screens and collaborate across multiple desktops.
- The cost is something that is very affordable.
- It's harder to use with some Apple users.
- It's not as robust when you only have two users.
- You can't always use the presentation mode as easily as you should.
September 12, 2019
Skype for Business is used across the entire organization to simplify communication across the board. Anyone is able to reach out directly to someone else and that decreases the time for response as emails can take hours some times. It is also useful as an auditing tool to ensure employees are using resources appropriately.
- Easy roll out and simple set-up.
- Almost no learning curve for users, even the least experienced employees can figure out how to contact fellow employees.
- Simplified licensing.
- Need better remotes. I know this is a business software but inner team discussion should be light-hearted.
- Sometimes there is a delay between password changes on the machine and when Skype for Business recognizes it.
August 20, 2019
We're using it for communicating with clients both nationally and abroad. It's used by my department and also by the commercial area, as we are the ones who communicate with clients. It's an alternative for Google Hangouts (our favorite tool for calls) and it helps us to share screens and images with remote clients, especially when making trainings or when we're defining changes in our services.
- It's a light app to download.
- Don't need any special OS specifications.
- It's easy to share screens.
- It allows many people to connect.
- It's hard sometimes to connect the microphone or audio.
- It's not that intuitive when audio or microphone problems happen. I had to restart a call several times because I couldn't figure out how to connect my microphone.
- Sometimes has some delay when establishing the calls.
We use Skype for Business at eSilicon in all departments, for 500+ users. We were using it for both instant messaging and conferencing (audio and video) but since last year, we are using it mostly for instant messaging, since we got a better tool for audio/video conferencing. For instant messaging, Skype for Business is still preferred over the new tool.
- Instant messaging -- one thing that Skype for Business does well on the desktop application.
- It's easy to use.
- Good enough quality for audio and video conferencing.
- Office integration. Personally, I love the button "Join Meeting" from the popup reminder before a Lync meeting.
- The biggest issue in Lync is the screen sharing during conferencing. It disconnects many times, and even when it is working, the delay is annoying.
- Mobile app and desktop app don't sync up very well. You can end up having parts of the conversation in both places.
- It is constantly slow in connecting first time when changing network connections, like connect/disconnect to a VPN network.
We currently use it in HR in order to have virtual meetings with our other HRMs in other locations. We also use it to do training on software for HR and payroll. Our whole organization uses it to better facilitate communication with our other locations in the US. It makes it much easier to identify issues and problems with our software.
- Sharing desktop.
- Anyone can be a presenter.
- No real cons I can think of.
October 18, 2019
It is currently being used within our corporate environment for easy, quick communication.
- It reduces email traffic over small questions
- Allows for quicker response times
- Allows better visibility of availability
- Easier call set up
- improved status accuracy
- Less crashing
October 03, 2019
The main use of Skype for Business across the organization is instant messaging. With employees all over the world, it was a very easy way to reach out to someone. When our conferencing tool was down, it served as a back up as well. It is used by the entire organization and sped up the process if you need to have a quick answer.
- Easy to use
- Fast
- Cross-functional
- Design
- Functionalities
- Stability
We no longer use Skype for Business as we have switched to Zoom. In a past job, Skype/Lync was very beneficial and we did not have as many problems. However, with my current company, and Office 365 setup, I was in a constant battle with Skype. Half of the time, audio would fail. The other half, video would fail. Sometimes the phone integration would fail. It was always a battle.
- Ability to chat (now taken over by Teams)
- Connectivity/Quality Issues
- Not User Friendly
- Device connection is difficult (external mics, cameras, etc)
Skype for Business is ideal for hosting large company meetings since it allows for up to 250 participants and can be broadcast to even more people. It has great value as it is included in the Office 365 Suite and integrates with all of the Office applications. Skype for Business is very useful day to day as it is easy to setup a quick call with other members of the organization as you are able to view their schedule and status to see if they are available.
- Integrates with Office 365 Suite.
- Good audio and video Quality.
- Simple to use interface.
- Other video conferencing offers more capability in terms of capacity.
- Device support for Linux is still lacking.
- Microsoft is not backing this product and will stop service after a while.
Skype for Business Scorecard Summary
Feature Scorecard Summary
What is Skype for Business?
Skype for Business is part of Microsoft’s 365 suite offering and provides an IP
PBX for online messaging and web conferencing. It includes features such as
live streaming meetings, dialing into conference calls, and the ability to
make, receive, and transfer calls via a computer or mobile device. It offers a
free version of its service with basic features, and a licensed version that
offers its full suite of tools.
Previously, Skype for Business integrated with Skype for Business Server to
provide a complete, unified communications offering. However, in 2018, Microsoft
announced that Microsoft
Teams would eventually replace Skype for Business.
Existing users of Skype for Business can continue to utilize its software, and it is available for download, however, Microsoft itself recommends that potential users looking to work with Skype for Business, should purchase Microsoft Teams instead. Features of Skype for Business are being incorporated into Microsoft Teams, and Microsoft Teams includes many features that Skype for Business does not. However, users of Skype for Business can still use it alongside Microsoft Teams.
Skype for Business’s key features remain, such as its support for PSTN conferencing, video and audio recording of calls, and screen and computer access tool. Its support of PSTN allows for its users to connect their conference calls using their phones. These same calls can support up to 250 users.
Skype for Business Video
Introducing Skype for Business
Skype for Business Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |