Lacks any support
July 28, 2022

Lacks any support

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Autodesk Fusion 360

I use SOLIDWORKS mainly for all our designs but use Fusion 360 for the CNC machining. This was a good simple and cost-effective solution to our CNC programming needs. However, last week Fusion 360 changed the post process and this threw up several warning symbols which were not there on the older version. This is when the real issues with Fusion 360 started as there is NO customer service and really poor technical help. The difference between SOLIDWORKS and Fusion 360 after sales is stunning. With SOLIDWORKS you call a telephone number and a person picks up, your talk through your problem, they understand and if needed log on to your PC and explain the issue. You come off the telephone feeling you have added to your knowledge all within 30 minutes. Fusion 360, if you have a problem like I did last week you have a to book a scheduled call being the UK this meant 7pm on a Friday night 4 hours after I needed the help. When the call did come through it lasted a total of 5 minutes and 13 seconds and I was told they were unable to help as it was beyond their technical help and I was to post my issue on the forum. I'm not a big user of social media and I would honestly prefer not to be posting my issues for all to see and for this to be the only means of communication I find really unprofessional. However, as I couldn't use my CNC without fear I would be crashing the head into the bed I posted my issue. I had 2 replies the first was as follows "we are not changing the post processor back and it's not that difficult" (but no real help or advise), the second from engineguy (mentor) saying we have been posting on the forum for months the changes and I should be reading the forums and watching the videos. With a small business I really do not have time to be sitting down reading forums and watching videos I already work 50-60 hours per week. I have now been unable to use my CNC machine for 2 days I cannot find any direct way of speaking with Autodesk or Fusion.

The lost business and problems this package has cost me is way more than the total it costs for the year. I will be cancelling this subscription and finding a better more customer driven CAD company. You find out how good a company is when things go wrong and Autodesk/Fusion 360 have proved to me they are a really poor company.
  • cost
  • basic
  • customer service
  • technical support
  • Leaving things how they were
  • Direct contact
  • Employing helpful people
  • Was good ROI
  • Now has crippled my business
SOLIDWORKS wins hands down. I will be cancelling Fusion 360 as I have realised Fusion 360 is a budget package with no support.

Do you think Autodesk Fusion 360 delivers good value for the price?

Not sure

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Good for students and people with time on their hands. Really poor if you are a business and time is critical and you need support.