Avaya Elite is Great for Skills Based Routing.
June 23, 2023
Avaya Elite is Great for Skills Based Routing.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Call Center Elite
Skills-based routing.
- Skills-Based Routing.
- Add more Vector Variables.
- Add more Skills Per Agent.
- Service Objective Routing allows for better control over which caller gets answered.
- Variables allow for quicker builds.
I haven't been exposed to any other vendors.
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
Yes
Would you buy Avaya Call Center Elite again?
Yes