Its elite... what else to say.
June 23, 2023
Its elite... what else to say.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Call Center Elite
We currently use Elite as part of our Avaya stack for 50k+ agents supporting multiple clients across multiple countries. Elite provides us with a cost-effective, robust solution that allows us to deliver excellent services to our clients.
- Robust solution.
- Easy administration.
- Easy interface for agents.
- Integration to next-gen tools could be easier.
- Updated UI on client apps.
Avaya is an overall cheaper solution at scale but has some shortfalls in integration to next-gen apps.
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
Yes
Would you buy Avaya Call Center Elite again?
Yes