Avaya Call Center Elite Review
Overall Satisfaction with Avaya Call Center Elite
It's basically for incoming customer calls, queuing, and skills-based routing. So we take service calls, sales calls, and to a certain extent, collection calls.
- The best feature of this product is its ability to scale and connect calls with individual people in a certain skill or in a certain work mode. So there's nothing like it. It has thousands of skills for thousands of different cues. It's fabulous.
- It needs more omni points, which Avaya has addressed with the experience platform now. So that's its short form, but from a voice perspective, there's none like it.
- Contact center, queuing and skills-based routing has the ability to take more calls with fewer people. So people being the largest expense in any company. It's got a terrific ROI.
Not nearly as good, but appropriate for smaller businesses, small to medium. So we've used any contact center of application we've used at least once. At least once.
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
Yes
Would you buy Avaya Call Center Elite again?
Yes