Overall Satisfaction with Avaya Call Center Elite
We have multiple call centers or contact centers that we support. So we use it to route inbound and outbound calls to agents who work in the office and remotely.
- The product addresses how our customers can reach us efficiently by skill-based. They can reach the right group of people. We have products that support callbacks and so I think we're trying to make it easier for our customers. So I think that's what the product does.
- I think the reporting. The data that's collected could be easier for the business to be able to manipulate. I think that the new products that are coming out that they could be more focused on the customer needs versus what Avaya says they should be. Best way I could put it.
- I think with the latest improvements that Avaya has made, I think that because we aren't fully utilizing all of the features and because some of the things that we purchased aren't being implemented effectively and efficiently, I think that it hurts our ROI in that way.
Do you think Avaya Call Center Elite delivers good value for the price?
Not sure
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
No
Would you buy Avaya Call Center Elite again?
Yes