Avaya ERS switch review
Software Version
ERS switches
Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
We use ERS switches across all industries as one of our core networking technologies. Avaya carries the full range of switches from soho to large data centers. My greatest experience is in the enterprise environment, implementing core, distribution, and edge switching. The interface is easy to manage. We rarely have issues with defects or breakage due to bad hardware.
- Their software support is great. Released software has not had any significant issues in my experience.
- They have a breadth of hardware levels to provide just the right switch for a customer's needs without having the customer be forced to buy more switches than they need.
- They have great documentation for when you are trying to find an obscure feature and need to see how to implement it.
- The software update process currently uses two files. It would be great if you could use a single file to update the software.
- They do not include a console cable with their switches, although one is available for purchase.
- Since the switches are easy to implement, installs happen faster and have less issues after installation.
- Due to the reliability of the switches, we have less service calls.
- Cisco,Juniper,Extreme
I find that Avaya has less configuration issues when compared to Extreme and Juniper. Avaya is less expensive than Cisco.