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Avaya review
December 20, 2014

Avaya review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

8.1.91.12

Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)

Avaya is used to keep track of employee phone calls and contact them when needed.
  • It makes it easy to contact someone in the company.
  • Allows user to create a quick contact list for employees.
  • Easy to access voice mail.
  • Adding personal Bluetooth device is not possible or difficult at this point.
  • The interface looks dated.
  • Easy to contact someone.
  • Easy to keep track of voice mail.
It is well suited for employees that make a lot of phone calls or receive a lot of phone calls.

Using Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)

Avaya is a useful product but the interface is dated and it would be better if it allowed more customization.