AxisCare Home Care Software Review by Billing Dept. Employee

Authorization end dates. Whenever you change the end date on an authorization in the billing tab you have the option to remove schedules / visits after the new end date. If you select yes, the schedules / visits are removed for the end date you entered and after, not the day after the new end date. I have been bypassing this issue by entering a end date for the day after the PA expires, selecting yes to remove those schedules / visits, and then opening the authorization back up and entering the correct end date and selecting no to removing schedules / visits. An example would be if a PA was approved through 12/31/25 and we received a revised PA ending it on 6/30/25, I would go in and give the authorization an end date of 7/1/25 and say yes to removing schedules / visits, save, and then reopen and add an end date of 6/30/25 because if I enter 6/30/25 the first time and select yes to remove schedules / visits, it will remove the schedule / visit for 6/30/25 instead of all days after the end date.

Client Status. We can change a client's status from "Active" to "In Hospital" or "Hold," but even with the status change the client can still be seen by their caregiver which has caused some issues in the past. It would be great to have some kind of feature that would put a hold on a client's schedule or something so the caregiver couldn't clock in if the client's status is changed to "Hold." A feature that wouldn't remove the client's schedule completely, just put a hold on it until the status has received an end date. If the client's status is "In Hospital," it would be great if there could be a start and end date on that status or maybe on any other status that isn't "Active" and "Inactive" and those dates for a change in status be recorded automatically in another tab like in the Healthcare Tab or Incidents tab. If a client is placed on hold, lets say they're eligibility has ended and we need to help them get their eligibility corrected, but a caregiver cannot see them if their eligibility is bad so we change the client's status to "Hold" effective 4/16/25. The client's schedule should have a block on it effective 4/16/25 so the caregiver is unable to clock in and that block stay there until we enter an end date on the hold status. Maybe there could be a tab that shows all changes to the client's status with the start and end dates.