Item: Barracuda Essentials
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Barracuda Essentials is being used by all staff. We use the product with O365 to help us block malware and spam, as well as advanced threats like targeted spear phishing and ransomware.

We purchased the archive, backup and sentential products as well. Thus making a complete system that works well with O365.

Pros and Cons

Allows IT the ability to tweak the system as needed.
Dashboard is easy to use and intuitive.
Support staff is really good and provides quality help.
Once setup to your needs, you don't have to check it every day.
Reduces spam and malware emails quickly and you can see the difference.
Reports are quality and nice to share with your management team.

Initial setup support could be a little better.
Some of the blocked emails are difficult to understand why.
The backup and archive functions are good, just not super intuitive at first.

Return on Investment

We were paying more just for an Email Encryption tool before moving to Essentials.
The price is lower than other like tools, but we got more in the offerings with Essentials.
We saw an overall savings shortly after installation as we were able to replace backup and archive tools as well.

Support Rating

Nice to receive immediate quality help whenever I have called or emailed support. The techs have been knowledgeable and thorough and just don't provide a quick answer, but explain things well and offer actual solutions.

Key Insights

Do you think Barracuda Essentials delivers good value for the price?

Yes

Are you happy with Barracuda Essentials's feature set?

Yes

Did Barracuda Essentials live up to sales and marketing promises?

Yes

Did implementation of Barracuda Essentials go as expected?

Yes

Would you buy Barracuda Essentials again?

Yes

Usability

At first, things are not easy to navigate. Once you get used to, the overall usability is good. The Knowledge Base helps you navigate through the portal and support services is quick to assist when called upon.

There dashboard is a little busy as it includes features that you may not have purchased.

Likelihood to Recommend

Barracuda Essentials is a powerful tool that is well suited for a company likes ours. We have a small IT team and put a lot of trust in our tools that we select. Once set up, the tool works and you see immediate results.
Ties in nicely with O365 as we use the Archive and Backup features as well.
Solved our need for Email Encryption.

Barracuda Essentials is a powerful tool and a must-have for any small business

Overall Satisfaction with Barracuda Essentials