Easy to Use and great Support
Updated December 05, 2024

Easy to Use and great Support

Ron Redmond | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BDRSuite Backup & Replication

Just works when I need it.
We have this software to back up our VM servers. VMs are not easy to manage and having this software helps.

Pros

  • Backs up VM Servers
  • Easy to use
  • Fantastic Support
  • Solid software
  • We are able to call and get support super fast

Cons

  • The software once used is manageable, but takes a little to get there. There are so many settings
  • Pricing could be a little lower
  • The ROI is great as if data is lost we all lose

Do you think BDRShield delivers good value for the price?

Yes

Are you happy with BDRShield's feature set?

Yes

Did BDRShield live up to sales and marketing promises?

Yes

Did implementation of BDRShield go as expected?

Yes

Would you buy BDRShield again?

Yes

BDRCloud Backup & Recovery
Again we use it to back up our VM servers and it does a great job of this.

BDRShield Feature Ratings

Data Center Backup
10.0
Universal recovery
10
Instant recovery
10
Recovery verification
10
Business application protection
10
Multiple backup destinations
10
Incremental backup identification
10
Backup to the cloud
10
Deduplication and file compression
10
Snapshots
10
Flexible deployment
10
Management dashboard
10
Platform support
10
Retention options
10
Encryption
10

BDRSuite Backup & Replication Support

Only because I had a problem upgrading and the problem needed 3 days to be fixed.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
None
I did not
Every time I email for support I get someone wanting to help within a day.

Comments

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