PayFocus Review from RGD
April 16, 2018

PayFocus Review from RGD

Rosemary Didato | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BenefitMall PayFocus

We use it for payroll only at this time. I like the user-friendly interface. I have used other payroll programs and due to cost had to abandon them and look for a more reasonable alternative. My employees also use their personal logons to make their changes to their profiles without having to ask me for help. Support staff, when I have issues have always been extremely responsive and solved my problems within a few minutes.
  • Ease of use
  • Priced fairly
  • Support is great
  • So far I see no disadvantages
  • I suppose they could offer health insurance group coverage as their competitors do but I did not find any cost advantage when we had it priced out with another system
  • The submit timeline is sometimes a problem because I need to submit at EST and that puts pressure on me to have done by 1 or 2 pm AZT.
  • No negative impact identified at this point
My problem with Paychex Flex was the increasing cost and unavailability of reaching my assigned point person.

It is a very easy program for my company to use. We used uAttend to complement payroll. Cheaper than most other programs.

I think larger companies may want to go to a more sophisticated system or use their own.