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Paychex Flex

Paychex Flex


What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

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Recent Reviews

Good and Bad

7 out of 10
October 09, 2023
We use Paychex Flex as the only source of payroll processing for two divisions of our organization. We have tried to implement the PTO …
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Paychex Flex Review

2 out of 10
October 08, 2023
We use Paychex Flex as our sole HRIS system for the company. We currently have a very aggressive merger and acquisition strategy, so I am …
Continue reading
Read all reviews


Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (270)
  • Update personal information (239)
  • Pay calculation (271)
  • View and generate pay and benefit information (228)

Reviewer Pros & Cons

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Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
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View all pricing

Paychex Go


per month/+$4 per employee

Paychex Flex Service

Contact sales team


Paychex Flex Enterprise

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Entry-level set up fee?

  • Setup fee required


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

Avg 7.6


Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

Avg 7.7
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Notifications and Alerts highest, with a score of 9.8.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 299)
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Score 7 out of 10
Vetted Review
Verified User
payroll processing, tracking paid time off, tax documentation and filing
  • Customer care
  • Communication
  • User interface could be a bit easier to navigate
  • More options for self-administration that doesn't require Paychex Flex to build out features for us
We've enjoyed our time with Paychex Flex and were quick to come back to them after having issues with our last payroll processor. It has worked great for our small business and now has the capacity to remit 403B directly which is a HUGE win.
November 29, 2023

Got Paycheck Flex?

Score 8 out of 10
Vetted Review
Verified User
We use Paychex Flex daily for our time keeping. The owners of the company use Paychex Flex for payroll, and tracking employees time and details. Typically works very smoothly to clock in and out. You are able to organize the system to make it work best for your personal use. The owners are able to make it so that you are unable to clock-in at home and or clock out (which can be a bit inconveniencing) but I also understand wanting limitations on these things. You can very easily open your tax information and print out, show your schedule, and request time off. It is probably the most simplified system I've ever used for clocking in and out.
  • Simple to the point all organized in one location.
  • For the most part very reliable.
  • 1 touch and you are in your folio and you can make changes to suit your needs.
  • The clock in area needs some help when you punch in or out at times it doesn't take, which is frustrating.
  • Would be nice to have better access to clock in and out from home, I realize this is a program that is managed by the company that I work for.
I love the program but the app that I was told to download by owners is useless with all the blocks they have on it. It is completely rendered useless with the blocks and reminds me that I need to delete this on my phone! More options with a calendar entuned to it and maybe some color options to make things stand out. Overall a good app but has some issues with punch in punch out button (sticking)
Score 8 out of 10
Vetted Review
Verified User
We use Paychex Flex to manage our payroll and process it. It is an easy way to keep track of employees' hours and PTO, etc.
  • Simple entry of employees' hours
  • Keeps track of PTO
  • Easy to modify profiles of current employees and to change employment status
  • Salaried employees' salaries take a few clicks to enter. It shouldn't be that hard. The system does know their salaries but it should populate automatically in the box.
  • I always change the check date so I am not charged a rush fee. I have to do this before I start. It should not be so strict. Also the default should not be one day and apparently this can't be changed. So I have to remember to do it manually every time.
It is great for entering payroll. I haven't used it for other services so I can't speak to that.
Score 10 out of 10
Vetted Review
Verified User
We use Paychex Flex to process payroll for clergy, part time employees and full time, salaried staff. With the assistance of the supportive staff, he Paychex Flex product allows us to process payroll for various types of employees, including the complexities that come with paying clergy and housing allowances. I am responsible for all aspects of onboarding new staff and Paychex Flex has been in instrumental part of making the onboarding process more efficient.
  • Paychex Flex makes providing W2's to staff a breeze.
  • Paychex Flex provides a variety of HR management products to reference
  • Paychex Flex makes it really easy for staff members to access their paystubs and updae their profile information, such as their direct deposit information.
  • When it comes to audit reports, Paychex Flex could improve on helping clients locate the correct reports for audit purposes more easily
  • When a client receives a discount, it would be helpful if the discount were automatically provided each year, or if the Paychex rep proactively reached out to the client first, versus the client having to call and request that the discount continue.
  • It would be helpful if the invoice was emailed to the client versus the client logging in to access invoices.
In my experience, Paychex Flex is well suited for small to medium sized businesses. It has been helpful in streamlining the onboarding process and it is easy to update and maintain employee profiles and records. It has worked will in a non-profit environment where there is clergy pay and housing, which can get quite complicated. I cannot think of a scenario where it would be less appropriate.
Score 10 out of 10
Vetted Review
Verified User
Used for the entire organization. Payroll processing, payroll tax remittance, retirement funding transfers
  • Remit federal and state payroll taxes. I no longer have to do this.
  • Provide detailed information to employees regarding their own pay information. Employees have access through a portal.
  • Remit retirement contributions to retirement plan administrator
  • Their ad hoc reporting tool is difficult to use. I don't find it to be very intuitive. The few times I have used it I have had to contract someone for help.
  • I was not satisfied with the training I received in using the software. It took a while to figure out how to do things.
  • I get the impression that my client representative has too many people to support.
I would not recommend it to someone who has limited computer skills.
Brian McLean | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I currently use Paycheck for payroll, 401(k) retirement package for myself and employees and for workers compensation insurance. Having all those things in one place has been very helpful in conducting my business. If I have any issue or question, they have been very responsive and helpful. Highly recommend to simplify your computer workload.
  • Customer service
  • Product offerings
  • Clarity
  • 401(k) breakdown could be easier to navigate
  • Workers compensation certificate should be able to be downloaded
Customer service and informative staff are very helpful. Some of the breakdowns in details of workers, compensation, insurance and 401K retiring packages could be easier to navigate or understand. But again, staff more than willing to help enter any questions you have regarding any of these things. Very satisfied with their services.
Monica Guepet | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Paychex Flex covers all of our payroll and tax-related concerns. Previously, as a small non-profit, these concerns were handled by volunteers. The professionalism of Paychex gives us peace of mind in complicated payroll and detailed tax needs. We have also consulted with Paychex on human resource law changes and support. Their knowledge has been beneficial to our decision-making process.
  • Payroll
  • Tax
  • Human Resource law changes
  • the turnover of specialists
  • more links on the landing page to reports
  • reports on remitting benefits
In our experience with Paychex, payroll adjustments throughout the year and annually are simple and easy to track. Our employees can access their payroll and tax information from any device at their leisure. This cuts down on inhouse engagement and time for supplying the necessary documentation of tax-related items and paystubs.
Score 1 out of 10
Vetted Review
Verified User
We used Paychex Flex as our payroll system for our municipality, From experience, we have several issues with this company. Biggest issue was Monday holidays and overtime on the weekends. If Monday was a holiday, we had to do payroll on a Friday before. If there was overtime over the weekend, our guys couldn't paid for in that weeks check. That was an issue with the union guys.
  • ease to use at home
  • friendly representative
  • Monday holiday and payroll issues
  • In my opinion, difficult time management timeclock
  • In my opinion, difficult to get reports
It would be suited for Companies that do not do payroll on a Wednesday
Score 9 out of 10
Vetted Review
Verified User
Entering New Hires, Submitting/Entering Payroll, Terminations. Reporting/Tax time.
  • Regular updating on new requirements for our state
  • Check in's to make sure the user interface is friendly
  • Quick Response times in most cases
  • Employees do a good job of educating us on use of platform
  • In the past we have lost two account representatives and not been informed in advance that they were leaving. In both cases, we didn't find out the rep was no longer working our cases until after emails had been unanswered for days.
  • would be ideal if email could be sent as a group email to each admin at our company instead of one email per person. Makes it difficult to know who received which email and who didn't.
ESR Reps, 401 K reps are very helpful as well.
October 11, 2023

Easy to use.

Score 10 out of 10
Vetted Review
Verified User
We use Paychex Flex to process both staff salaries and hourly employees, as well as, our subcontractors. Paychex Flex will then complete all of our tax forms for payroll and year end 1099s.
  • tracking 1099 employees
  • reporting on a weekly, monthly, and quarterly basis
  • taking care of all of our reporting needs to multiple states.
  • Help coordinating new locations for taxes
Staff is quick to assist and solve any issues.
Score 10 out of 10
Vetted Review
Verified User
Weekly payroll is reported online. We have no problems.
  • Submitting payroll is quick and easy
  • I can submit payroll using the app if I'm out of town.
  • Employees can print their own paystubs and W-2's
  • Our rep responds quickly to phone calls and is very knowledgeable.
  • I see no areas that need improved
I failed to properly set up a new employees direct deposit so the check was mailed to our office. Our owner put it in a stack thinking it was of no importance and she would open it later. After a few weeks of the employee not getting his check, I contacted our rep and she stopped payment on that check immediately and issued a new check via direct deposit. I text the employee about the new check and he said the check was found and he deposited it the day before. So I immediately called the rep back to cancel the transaction which was within the 15 mins timeframe. A couple days later his bank reported the check was stopped and the amount was deducted from his account. Another call to the rep to again direct deposit which she happily did. All this to say, our rep was very cheerful and happy to help.
October 09, 2023


Score 1 out of 10
Vetted Review
Verified User
Just Jets Services uses Paychex Flex for payroll, healthcare and retirement 401K options for the employees. The original hope was it would be a one stop solution for the company.
  • The 401K plan has provided good option and clear cut management of this option.
  • Health care management and follow-up with heath care providers
  • Payroll deduction accuracy and monitoring.
From experience, Paychex has a problem with communication both internal and with the client. I think Paychex has a terrible track record with follow-up of know issues concerning enrollment of employees into healthcare options. Issues drag on for months without resolution.
October 09, 2023

Good and Bad

Score 7 out of 10
Vetted Review
Verified User
We use Paychex Flex as the only source of payroll processing for two divisions of our organization. We have tried to implement the PTO program with limited success. We have had to resort to keeping it manually unfortunately. We tried Paychex Flex's insurance program but that too was disappointing and not a lot of follow through was done once we signed on.
  • Ease of use
  • Easy to read reports
  • Comparable in pricing
  • Agent training
  • Timeliness in responding
  • Follow up on reported problems and corrections
I think small businesses are suited for Paychex Flex
In my opinion, complicated HR plans Paychex Flex is not well at handling
Score 8 out of 10
Vetted Review
Verified User
We use Paychex Flex for our payroll processing and federal, state and local tax reporting.
  • Bi-Weekly Payroll Processing
  • Tax Filing for all jurisdictions
  • Personnel Report Matrix
  • User Portal for accessing their paystubs and tax documents
  • Payroll Specialist constantly turnover
  • Apple Notifications for App are not consistent
The ease of the call-in feature for Payroll reduces time spent on payroll processing. The reports are numerous and give us the information we need to book journal entries, track statistics and retirement plan information. The feed from Paychex Flex to our 401(k) company is seemless and requires no user intervention.
October 08, 2023

Paychex Flex Review

Score 2 out of 10
Vetted Review
Verified User
We use Paychex Flex as our sole HRIS system for the company. We currently have a very aggressive merger and acquisition strategy, so I am also involved in implementing it at the sites that we acquire.
  • Company Directory is very user friendly
  • The app for the end user is very user friendly as well.
  • In my opinion, Paychex Flex does not have good org chart software.
  • In my opinion, The Benefits Platform is underwhelming and needs work.
  • In my opinion, The support teams are hit or miss, we went through 7 different support users to find one that we linked
  • In my opinion, Communication from Paychex Flex lacks on major issues, which involved us getting fines for not submitting taxes on time.
  • In my opinion, the hiring platform is also underwhelming and needs work.
In my opinion, pick any other HRIS system besides Paychex Flex. In my opinion, Paychex Flex is not set up for a growing manufacturing company. In my experience, there is a lot of turnover in the company which results in a lot of support not knowing the answer, or giving wrong information because they simply do not take the time to research. We have since moved our benefits outside of Paychex Flex because I believe Paychex Flex as a broker for benefits is useless.
October 08, 2023

Paychex Flex Review

Score 1 out of 10
Vetted Review
Verified User
The experience with paychex customer service is the worst I believe I've have ever had. In my experience, it takes hours at a time to speak with anyone, as no one helps resolve issues. In my experience, they delegate problems down the line, and still to this day our issues had not bee resolved and after 10 years we closed our accounts. Outside of that, the pay roll specialist was always changing, and never submitted correctly. Many times employees were not paid on time. In my opinion, I would not recommend this company!
  • In my opinion,,they do nothing well
  • customer service
  • follow up
  • online portal
I my experience, we were kicked out of online access to our retirement and they never figured out why for over a year. In my opinion, they are a horrible company.
Score 9 out of 10
Vetted Review
Verified User
We use Paychex Flex for our payroll processing, 401k management & other various needs.
  • Payroll processing
  • Responding to answers timely
  • Better 401k statements for employees
  • When employees lock themselves out of their account, it's awful getting them reset or when they get a new phone number, email address, etc., and can't use the old one to reset their password.
  • Streamlined custom report features
  • Better communication when our account rep is changed. Every single time our rep has changed, they never reached out to let us know. It took me an email for help, only to find out that the rep wasn't there anymore or something, and then having to track down who our new rep was because it wasn't updated on the Paychex Flex site either.
We actually have 2 companies, this one and another that's just starting out this year. Paychex Flex has worked well for us here, in our larger company, but was not well suited for our smaller company.
Score 7 out of 10
Vetted Review
Verified User
We use Paychex Flex for our employees to enroll/view in benefits, view their pay stubs, tax forms, PTO balance etc. The APP is very convenient for our employees to use. We have had some hiccups with benefit enrollment and audits are necessary to ensure accuracy. The Paychex Flex team is very responsive to any issue concerning payroll. It is nice to have everything in one place for our employees.
  • payroll administration
  • ease of use
  • better notifications when something is an issue. IE: tax set up or payments
  • Audits of payroll deductions vs. benefit enrollment
  • the ability to print a live check by employee would be nice.
I would have to do some cost comparions with other companies before I would recommend. In my experience, we have had multiple issues across the board with different aspects. In my opinion, I wonder if we are getting what we are paying for. In my opinion, it seems expensive but not having much to compare it with I am not sure. I was told it would make things easier to have everything with Paychex Flex but in my experience, we continue to have issues and not much personal service. The HR advisor is most consistent. In my experience we have had multiple payroll administrators and not the best result with our benefit administration. I am sure there are a lot of programs included in our package we are not taking advantage of because we don't know. In my experience, the software on the administration side is a challenge to use.
October 03, 2023

User friendly

Score 10 out of 10
Vetted Review
Verified User
I use Paychex Flex on a weekly basis to process my Companies payroll and have my 401K plan automatically uploaded weekly to eliminate human error. I wish the system was more user friendly when I am entering new hires. I am currently the only person to use Paychex Flex at my company other than our employee portal to review weekly pay stubs.
  • Payroll is processed very quickly
  • Payroll Reports are ready within minutes
  • The uploading of our 401K is great.
  • Customer service is outstanding.
  • adding new hires
  • Changing employee to different departments
  • It would be good if you could customize reports
  • The payroll grid needs improvement
Paychex Flex is very easy to navigate for processing payroll and get weekly reports in a timely manner. I enjoy having a dedicated customer service representative to answer any questions I have. The response time is fantastic. The help button needs improvement it does not answer your question at all instead it mentions topics not related to what you are asking.
Peggy Dickinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We switched over from Advantage Payroll to Paychex flex and they made the transition very seamless. Our industry is very different from most payrolls due to tip wage, charge tips paid out and cash tips declared. We have 9 different locations who share employees and they were able to customize our set up for our needs. I have a payroll specialist who I can call or email anytime to help me with anything! I also can call them and talk to any support representative for smaller needs. They are friendly and happy to assist me in a very timely manner. If there is a bigger need, my payroll specialist will prioritize my needs so that everything is ready for my next payroll. I consult with another restaurant group and they do not use Paychex and I see how they struggle to pull reports or things that I am able to do VERY EASILY with Paychex. Makes me appreciate them even more.
  • Customized reports
  • Payroll Specialist to help me whenever
  • Easy to find what I need
  • I love the HR calendar for Hire dates and Birthdays!!!
  • Nothing at this time
Recently we opened a new location. Our payroll representative David was quick to be able to add that location to all 9 of our other locations so if we shared an employee, we could allocate those funds accordingly before the next payroll cycle. He made this a priority and WE APPRECIATE THAT!
September 13, 2023

Payroll in 15 minutes

Score 10 out of 10
Vetted Review
Verified User
Paychex Flex is our payroll platform. We like their ability to pay the state and federal taxes to eliminate additional responsibilities.
  • Direct Deposit
  • State payroll tax payments
  • Federal payroll tax payments
  • Wonderful customer service
  • Advance email reminders pertaining to bank holidays
We are a small business. Our accountant was handling payroll through QuickBooks. There was a system glitch that repeatedly delayed my ability to write payroll checks or direct deposits over several months. Now, if I have any issues, I can reach out to the Paychex support team and have an immediate response.
September 13, 2023

Review of Paychex Flex

Score 9 out of 10
Vetted Review
Verified User
We have used Paychex Flex for the last eight years. It is particularly useful in handling multiple cities. The direct deposit feature also works well. My employees receive their paychecks timely and also have access to their details.
  • Direct Deposit
  • City withholding
  • Reminders if payroll is not run before the payroll date
It is well suited where you have remote workers. The direct deposit and multiple city function works well.
Score 10 out of 10
Vetted Review
Verified User
We use Paychex for our payroll and taxes.
  • Reminder on taxes, updates from IRS
  • generates reports
  • breakdown on expenses
  • recommendations on products that may help us run payroll more efficiently
  • having the chat option in case we have questions
  • more options on credit card processing services
  • 401 or other retirement options
  • more healthcare benefits options
We are a healthcare small company, and mainly work remotely. We do not have a brick and mortar office, so being able to email payroll reports or giving upper management access to the PayChex website is very helpful. Flexibility is key. Reports generated by PayChex are easy to understand for users that are not in the accounting or finance department. I'm not sure where it would be less appropriate.
Score 9 out of 10
Vetted Review
Verified User
We use Paychex Flex every day for our payroll service. We also use the time entry for tracking time sheets, and schedules, as well as LCPcertifed for certified payroll reports. The best thing about it is how it all integrates and is so automated. It has definitely helped our company.
  • Time entry.
  • Schedule
  • Payroll
  • Initial setup.
  • Time entry AP for areas with bad cell coverage. They used to have it and eliminated it.
Paychex Flex has worked well to combine and integrate our payroll, schedule, and time cards into a single platform.
Score 10 out of 10
Vetted Review
Verified User
Paychex has allowed us to have complete trust that we are paying employees correctly and abiding by Federal/State/Local laws. It was truly a lifesaver during COVID, and we are so glad to have added this software to our organization. Paychex literally saves us almost an entire employee by handling our payroll items for us.
  • Abides by Federal/State laws.
  • Processed quarter/year-end filings.
  • Makes payroll processing super easy.
  • Manual manipulation to certain areas on our own without needing an account manager.
  • General ledger setup.
  • Backup assistance is more attentive when the account manager is out.
Paychex is ideal for all-size companies, in my opinion. The platform is very user-friendly, account managers are very knowledgeable, and the company as a whole has great customer service. Anyone who has been debating on using payroll software would be pleasantly surprised at how easy of a transition it is to use one. We have over 200 employees, and it was a seamless change for us. Highly satisfied!
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