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Filter 88 vetted Paychex Flex reviews and ratings
Reviews (1-25 of 42)
May 11, 2020
Great for bringing processes under one platform
We implemented Paychex Flex last spring to handle our Payroll services. After implementation we were so happy that we added the HR, Retirement Plan, and Benefits add-ons. So far I am very pleased with the platform.
- Payroll taxes.
- Service & support.
- Retirement plan.
- HR module is a little lacking.
March 06, 2020
The best payroll service for small businesses
Paychex is being used by me personally to complete payroll and other HR-related items. It is also accessed by my employees through their own logins to obtain pay stubs, update their 401K, update their FSA and other related items. Paychex Flex simplifies payroll, 401K, FSA, and HR for my small business.
- Customer service.
- User-friendly.
- Reporting could be tuned up a bit. Often I search for reports that I need and sometimes nothing comes up, or I find I have to search for it under a different area. All reporting should be under one single pane of glass.
We use it for payroll and W2 within in our dental office. Very user friendly for payroll use, and appreciate how fast something updates in my employees information.
- Representatives - always accessible and helpful the first time I have an issue or concern.
- Quick - the turn around time from processing payroll during working hours is fast and easy to access.
- Updating employee information is super fast and is updated immediately, so no downtime when their pay changes, tax info changes or when updating a bank account. (No one likes for the check not to be direct deposited!)
- When I am writing bonus checks, I do not want them to go direct deposited, but I also do not need them to be sent to me since my owner signs the checks that I write - I only process them through Paychex Flex for taxes to be accurate. (most likely user error)
- There is a lot of information on the Home Page - too much to look at for my eye. A lot of the information I do not need or use - would like a way for the user to be able to customize their own Home Page.
March 19, 2020
Stay away from Paychex Flex
This company should go out of business. They give you one price and charge you another price. They have the most confusing invoices on purpose in order to confuse you regarding their charges. You waste your time talking to the account rep every month because they keep changing your pricing. I really wish we had gone with someone else.
February 18, 2020
Paychex.. satisfied, yet unsatisfied.
We use Paychex Flex across the whole organization. Our employees use it to access their pay stubs, performance reviews, company updates, and to change any tax information they would like. We use it as a company for payroll and HR services. It has made it convenient to access all of payroll and HR in one place.
- Custom payroll options.
- Performance reviews for employees.
- Customer service takes awhile to get an issue resolved.
- General Ledger department is not up to par.
We are a small business of approximately 30 employees. We have a human resource department that uses Paychex Flex to assist them in onboarding new employees. We also use Paychex Flex to keep track of time cards. Paychex Flex is also used for Human Resource management where they alert us to any changes in the laws.
- An updated interface.
- A robust list of reports and analytics.
- Sending W2's out at the end of the year.
- Time and attendance apps and check-in option where it will tag when a person arrived without clocking them out.
- Easy to adjust missing punches for those out in the field.
- The Paycheck Flex App is separate from the paycheck Time app for punching in the clock - It would be nice to see them working together a little more efficiently.
- They have representatives and the quality of service you receive can greatly vary depending on who you are assigned to. This can be annoying and frustrating as you don't always know who to contact.
- It can take a while to get off the ground.
September 17, 2019
Paychex Flex is not all that Flexible!
Paychex Flex is being used by the HR, Payroll and Operations Departments. We came to Paychex Flex after many struggles with ADP Workforce Now chaos of tracking problems with ticket #'s, the overwhelming misinformation and their accountability for that information from their Representatives, which just created a ton of extra work for us. We were promised that Paychex Flex was one seamless system that was full integrated with all its platforms. That is not the case but we were happy with the time and attendance time off online system for requesting and approving time off and the ease in processing payroll adjustments. We needed mobile access for our employees to punch in/out at multiple off-site locations. and Paychex Flex offered that. We needed a better way of meeting our ACA obligations, and Paychex Flex offered that as well. Their Support teams are very knowledgeable and we don't have to keep track of ticket #'s to follow up on open items being reviewed.
- Addressing your problems/questions. Their team is very knowledgeable and are capable of addressing your problems usually within the call or within a reasonable time if you shoot them an email.
- ACA - once you understand what is required to obtain accurate reports you are blessed with the results at year end.
- Setting up new Voluntary Deductions/Garnishments, Direct Deposits, Rate and Address changes even while processing an active payroll is super easy and everything takes effect immediately with the exception of W4/State/City tax changes that are not permitted during an active payroll.
- Seeing a payroll breakdown gross to net while still in the processing stages of payroll has proved to be very convenient and helpful.
- Reports. If you can manage with their many standard reports you're good to go, but customization of reports is truly lacking. To get a "special" report created for you usually takes a week, and you never speak to the person creating the report (they are shielded by this tall wall of mystery.) There is a lot of back and forth with your Payroll Rep to get it done the way you need it, and even then you are usually settling for the best they can do.
- No true seamless integration. Their platforms do not communicate as they promise so you find that you need to go to multiple platforms to get all your information in. You will even need to go to different areas within the platform to get a new hire added, for instance.
- You will hear a lot that Paychex Flex is not capable of doing something which means you have to figure it out since you still need what you need.
- Their Geo-fencing and web punching have multiple ongoing issues. Since Paychex will only deal with a select group of people in your organization, those select people become inundated with having to deal with the systems technical issues, getting screenshots, emailing and responding between Paychex and the employee to troubleshoot throughout the fix. You in essence become their support team instead of you having a support team that will speak to the employee to fix the problems.
- Their revolutionary Fingerprint Scanning Timeclocks are poorly designed and/or cheaply made. They go down and need to be replaced every few months leaving you with having to manually key in employee times. They know this is a problem yet will not agree to you having a back time clock unless you pay for it.
December 17, 2019
Paychex Flex: Good starter payroll & HR
We used Paychex Flex prior to moving to our current system this past October. We used Paychex as our payroll & HR system. It was a good system but didn't have what we needed for a larger organization.
- Our customer rep was amazing!
- They want to expand and become more competitive with larger HRIS platforms.
- Different parts of the program didn't "talk" to each other.
- Reports were difficult.
I use Paychex Flex for payroll. As a small business owner, the last thing I want to be responsible for is getting the intricacies of payroll correct: tax withholdings, payments to the state and federal government, etc. There are very few options for small operations like mine with one or two true employees (and a number of independent contractors). Paychex Flex is perfect for my business!
- Ability to change payroll amounts easily, just a few days prior to processing.
- Ability to handle payroll for companies with only 1-2 employees.
- Strong in-person/phone support.
- Easy-to-use online access to payroll information.
- It's difficult to see on the dashboard what I've actually paid Paychex for. This is information I need at tax time and it's difficult to tease out.
We are a small to medium size company and use it primarily for payroll. As the head of HR, it is extremely beneficial and easy to use. My payroll rep. is very easy to work with and I have not had any issues with her. I do wish that changing payroll reps would not occur as often as it has, because the new rep. has to learn about us all over again, but otherwise that is my only issue.
- Payroll is Easy
- Payroll Rep. is great to work with
- Lays out the paycheck clearly to employees
- Less changing of payroll reps
September 27, 2019
Paychex Flex -- Save time, frustration and money!
We use this in production and human resources. It has streamlined our employee clocking in and out process and managing overtime better. It has also given us a way to schedule our employees for the workweek and have it streamlined with payroll. That has saved us a lot of clerical work.
- Set up parameters for employees' time worked.
- It makes time and attendance tracking simple.
- It allows us to manage attendance writeups more effectively.
- More streamlined human resource management.
- Simpler employee scheduling functionality.
We are using Paychex Flex for all our human resource needs including hiring, time and attendance, payroll, etc. It is helping our organization streamline our department for our employees.
- Very accessible to all our employees.
- Quick support!
- User-friendly.
- Always innovating to make things easier.
- Making it easier to transition a company with more complex PTO policies.
- Communication on implementation.
- Geo-mapping for timeclocks (businesses with more than one location).
January 18, 2020
Paychex Flex for small businesses
Paychex Flex is used at my organization to manage payroll for employees. It is used across the entire organization and regulated by the business owner. It helps us stay in compliance with federal and state payroll laws and regulations, which change frequently and can be a headache for small business owners.
- Regulatory compliance
- Payroll processing
- Communication with DOL
- Worker's compensation
We use it for payroll only, but with a time cock interlocked. We are a small business and this works great at our level.
Took a little bit to get everything running smoothly, but after that no issues or problems.
Took a little bit to get everything running smoothly, but after that no issues or problems.
- Time and Attendance interchanges into the payroll module really simply.
- The transition between T&A and Flex is really quick.
- The new grid is always on basic, but basic doesn't work for me. I made my own grid but have to choose it every time, it's not automatic.
- Any changes I make do not go into effect until next paycheck, even if you want it to go through some things just won't be immediate.
October 21, 2019
Paychex Flex is a Great Payroll Product
Paychex Flex is being used throughout the agency. It is an upgrade from an older version of Paychex that our company used for several years. The main reason we decided to upgrade the software is that we wanted to implement the use of electronic timesheets and eliminate any kind of paper forms.
- Very user-friendly.
- Web-based to offer easy access regardless of location.
- Convenient.
- Has permitted our agency to ensure that our payroll process was as efficient as possible.
- Good customer service - our representative is always available when needed and provides the help and support we need.
- It allows easy transfer of data into our accounting software.
- Good training during implementation - little to no down time.
- Easy transition from the old system.
- The timesheet approval process is not very convenient - Our staff has to go to different screens to complete their approval, which results in timesheets not being approved and slowing down the payroll process.
- Time off approval - not very convenient either. The manager has to look for it and unless they are prompted by their staff, they won't know that there is a request that needs to be approved.
- Would like to see e-mails sent anytime an action is required.
September 28, 2019
User-friendly platform with extended capacity
Our company primarily uses Paychex Flex to process weekly payroll. However we are branching out to use for benefits administration, training and development, and leave tracking. Using the software in a multi-purpose platform allows us a centralized and accurate source of employee and accounting information.
- Creating custom financial reports.
- Summarizing employee earnings.
- Maintaining historical payroll detail data.
- The ability to access history for accounts that are inactive.
- More options for employee information, census, and detail reports.
- A more condensed format for payroll entry.
- The ability to modify/add/delete payroll and deduction categories.
We currently use Paychex Flex for our payroll and timekeeping across our whole organization. It allows us to record and manage timekeeping requirements.
- Timekeeping.
- Payroll processing.
- Reports are not always easy to customize and require interaction from time support. We used to have a dedicated representative now we have a "team" which is basically Paychex's way of maximizing employees. Their service is not what it used to be and whenever we ask for assistance in running reports etc, they come back with how to do it instead of doing it as asked. We pay for the premier service package and that service has gone downhill. I would like to start over and choose another service but making that switch is a nightmare.
November 23, 2019
Biggest mistake an HR novice can make
Paychex Flex is our company payroll administrator and time and attendance tracker. The whole company is processed in this system.
The system is incredibly hard to use and not intuitive. There are always issue with time and attendance.
The system is incredibly hard to use and not intuitive. There are always issue with time and attendance.
- Honestly, the only thing I would use Paychex Flex for is if I was a company under 5 employees who don't need anything beyond payroll. Even then, there are better options. This company needs to adapt its platform to at least match its competitors.
- The platform is outdated.
- Reporting is almost impossible to manage.
- We can never find out invoices and even our account manager can't find the right files.
- Honestly, I can't say anything good about this company.
September 30, 2019
Paychex Flex is of great value
My payroll manager and I use Paychex Flex. It allows us to access payroll reports on demand.
- It allows me to create custom reports.
- It allows me to zero in on any payroll aspect.
- I would like to have more drop down options for details on how to use certain fields.
We used Paychex to manage our retirement account and switched to a different company in January 2018. I thought the automatic management component in Paychex was awesome, I got a great return on my 401k. The loan process was also super easy to manage. The online management platform was horrible. Other companies (as well as our new one) have lots of planning tools - graphs, charts/visual dashboards to help you plan your retirement and see if you are on track. The Paychex platform may have had those tools but it was cumbersome and not user friendly
- The automatic 401k management tool- I got a great return and the fees were minimal
- Simple process to access your funds or get a loan
- The ability to log in online and manage your account
- It would be great if there was an online financial planning components, questionnaires that help you set targets and goals and a dashboard that showed you if you were on trqck
- A lot of paperwork needed to be completed by hand, it would have been great to have online forms so you don’t have to print, scan and email
- The overall online platform is cumbersome. It’s not easy to navigate and not at all intuitive
November 14, 2018
Worth the extra cost to many SMEs
I always recommend that Paychex Flex be used across the whole organization. There are two reasons for this recommendation. First, Paychex Flex has inherent scalability that would be frankly wasted if not deployed across the whole organization. Second, Paychex Flex is relatively expensive compared to other entry-level payroll and human resources software solutions so it makes sense to spread those costs across as much of the organization as possible.
Paychex Flex addresses payroll and benefits administration for companies.
Paychex Flex addresses payroll and benefits administration for companies.
- Scalability
- Strong user interface
- Live support
- Flexibility
- Price
- Interface styling
- Reports whose look and functionality are customizable instead of simply the data
November 21, 2018
Paychex Flex is an okay tool
We use Paychex Flex as our HRIS system and payroll. We also user their benefits administration system. It is used by accounting and human resources for the most part but every employee has an account and can look at their paystubs and do their benefits enrollment through this portal.
- They have a lot of tools available with a one point log in
- It's great to be able to go to one spot to do benefits, payroll, etc
- The people/payroll piece is user friendly
- There aren't a ton of options to create out of the box/personalized functionality
- There isn't one point of contact, subject matter expert who can help with what portal to do certain actions in
- Often times customer service isn't super responsive
November 14, 2018
Paychex Flex: Lightweight, easy to use
Is it being used by a department or across the whole organization?
At this point in time, the company has completed it's merger; however, there are still certain platforms that have not yet been unified. At the moment, Paychex Flex is still being used by my 'side' of the merger at ExactBid (although EDR is the new umbrella brand). This encompasses all departments within ExactBid, but does not encompass EDRs legacy employees.
What business problems does it address?
We use Paychex Flex for payroll as well as delivery of our tax documentation for the year.
At this point in time, the company has completed it's merger; however, there are still certain platforms that have not yet been unified. At the moment, Paychex Flex is still being used by my 'side' of the merger at ExactBid (although EDR is the new umbrella brand). This encompasses all departments within ExactBid, but does not encompass EDRs legacy employees.
What business problems does it address?
We use Paychex Flex for payroll as well as delivery of our tax documentation for the year.
- The app notifies you when your paystub is available. It is then accessible on both the App as well as the browser based application.
- It automatically implements two factor authorization using your phone number on file as soon as it recognizes that you're logging in from a different device or IP address.
- I know other platforms like Paylocity also offer similar functionalities, but I've used both. My wife currently uses Paylocity at her job. The platform is just clunky. Paychex feels lighter, more agile, and just easier to use from an end user standpoint.
- Within my version of Flex (unsure if it is available at a different tier or enabled/disabled within the admin side), I don't have the ability to change my paycheck distribution. I have a set amount that goes to my personal account and part that goes to a joint account. My insurance is changing 1/1/19 and I need to modify those values. I can't seem to do this within the UI, so I need to contact my accounting/payroll department to do this instead of doing it in the app. Paylocity offers this feature.
We switched over to Paychex Flex a few months ago. It was being used across the whole organization as an HR solution and for Payroll. The business problems it was supposed to address didn't overcome the business problems it caused, namely there was a need for something that was easy to use from both an HR standpoint and also from a user standpoint. From a user standpoint, I can say that it didn't meet some of the most basic needs, with one of them being that no matter what we checked or how we set up our account, we were required to re-verify using a texted verification code every single time we tried to log in.
- As a user, and not an HR professional, I can't speak to what it did well. I do know that our HR team (and company as a whole) was not pleased with it as a whole since we are jumping ship
- Check stubs were easy to locate (and print, if you fancy that)
- Tax documents were on the main page, which worked out well for those of us who needed to find it again easily
- Verification process that requires you to get a new code every single time that you log in.
- Clunky UI that isn't even close to being intuitive or easy to use.
In my office, we use Paychex Flex for all our payroll, tax pay, and reporting. They also maintain our related records. It is used throughout the entire business. What it does for us is free up our time so we can do the job we trained for and free us from worry about compliance concerns. They take all of that off our shoulders and they do so for a reasonable price. Don't wonder if you should sign up for Paychex Flex, just do it. You will be so glad you did.
- Paychex figures out all appropriate deductions and withholdings and processes them as required. Their deposits or payments are always exactly right and satisfy the government entity or other recipient. I don't think about it or spend any time on it.
- We had a very unusual bonus situation arise at the end of last year. Paychex handled it easily, within the time it needed to be done, and without a hitch. They are flexible and I have found them always ready, willing, and able to help. Plus, everything Paychex does is done with a smile. It is a pleasure working with them.
- I appreciate being able to pull up the old records and reports for my business whenever I need them. I also like that my accountant can access the information he needs directly without my involvement.
- I would love to see a really super simple format or program that allows me to use Paychex's website without difficulty. I am often confused and unable to get the information I need without a lot of effort. I struggle to follow their instructional videos and wind up wasting a lot of time or just giving up.
Paychex Flex Scorecard Summary
Feature Scorecard Summary
About Paychex Flex
Paychex Flex is a complete enterprise payroll and human capital management solution. It includes robust efficiency and customizable options. The vendor says its end-to-end technology aims to put the user's people at its core. Utilizing a single platform and a single data profile for every employee, this software promises real-time accuracy with every application.
Used by both small businesses and worldwide enterprises, Paychex Flex provides the following to help users manage their workforce data:
• Recruiting and Applicant Tracking• Hiring and Onboarding• HR Information Systems• Health Insurance Management• Benefits Administration• Time & Attendance• Payroll Administration• Retirement Services
Paychex Flex can be tailored to fit the user's company’s needs and goals. The vendor also offers 24/7 live support.
Mobile optimization allows for on-the-go options—giving users access to all of their Paychex information through apps for both iPhone and Android-powered smartphones and tablets.
Categories: Payroll, HR Management
Paychex Flex Screenshots
Paychex Flex Competitors
Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?Required
Paychex Flex Support Options
| Paid Version | |
|---|---|
| Phone | |
| FAQ/Knowledgebase | |
| Social Media | |
| Video Tutorials / Webinar |
Paychex Flex Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Mobile Web |
| Supported Countries: | United States |
| Supported Languages: | English, Spanish |