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June 08, 2021
We use Paychex Flex across our whole organization. It is used primarily to assure accurate and timely payroll tax reporting.
- Accurate payroll tax reporting and remittance (tax pay).
- We have been with the same payroll specialist for 7+ years and she is very good.
- The ad hoc online reporting is helpful once you know what to look for. The custom reporting feature is helpful.
- Paychex seeks to offer you a number of related products - from time reporting to 401k, etc. I'd prefer they focus on better execution of their core business.
- Paychex has many silos in their operations and the silos do not communicate or work well together. A prime example is the General Ledger group. At one time 5+ years ago, I had a dedicated General Ledger specialist assigned to my account. That was great. Paychex now has a queue for General Ledger and you call in and get the next available agent. Hold times are crazy long. Then when you get a GL specialist, the know noting about your account or business. So every time you call, it is highly inefficient for the customer to get the GL specialist up to speed on your account. Also, the general ledger staff by and large understand the Paychex system, but have almost no understanding of basic accounting. The GL user is most always seeking to use GL services to facilitate an accounting entry. So it is frustrating the GL has no real understanding of basic accounting.
- The Paychex systems are older legacy systems. They are frequently anomalies that occur and are explained as issues with the system. Some upgrades are being done, but more is needed. And recently, the "upgrade" took some featured of reporting and made prior reports that the user could add to a favorites list of reports unavailable. So now each pay period I get a series of reports in my favorites list, but I have to do a specific search to get one report that was impacted by the upgrade. Perhaps the system works better on the backside that I don't see, but the upgrade was not user friendly and makes the customer do more work not less work. So all in, I see Paychex as more focused on their system needs and far less focused on the user experience. So, I'd like to see them be more focused on the customer experience.
- The staff at Paychex are good, but they are always slammed. It seems to me that the payroll specialists are overloaded with a high volume of clients, and that makes timely responses and help on non-routine work an issue. I wish the specialists we not as highly leveraged.
Paychex Flex is an all in one HR solution that allows you to build on as your business needs change . My company uses it to run payroll and integrate HR administration, retirement, and insurance management. The best thing is the service that the company provides as they have the correct knowledge to help us through sticky situations.
- Customer service.
- Ease of use.
- Easy online dashboard.
- Contact turn.
- Changes in our account management team.
- Automation is sometimes off.
My company uses Paychex Flex throughout the entire company for our HR and payroll needs.
- One platform for all HR.
- Makes the complex into simple.
- Works great from office or remote.
- At first glance it can look intimidating.
June 24, 2021
Paychex Flex is a good choice when it comes to benefits, talent management, workforce management, payment management and more. Through its automation we have been able to cut down on manual operations like during calculation of taxes and processing payments therefore saving time by decreasing the amount of manually input data.
- Automatically calculating taxes, files and payments.
- Setting up direct deposit and filing returns.
- Access reporting for department summaries, cash requirements and payroll journals.
- UI is hard to use.
- It is pricey.
June 24, 2021
Paychex Flex is a flexible payroll, human resources and benefits administration platform that expedites the management of human workforce reliably all the time. We use it in our organization to manage our payroll and benefits administration platform and ensures that we pay out all of our due benefits to our employees on time. Has helped us eliminate the problem of running an erroneous payroll that doesn't inspire confidence from our staff.
- It's a cloud-based platform and this ensures its accurate usage all the time anywhere at any time.
- Helps us prepare our payroll on time and thus pay our employees on time.
- Fits perfectly in all organizations including even the SMEs allowing them grow their workflow perfectly.
- Sometimes poor internet connections impede on the perfect working of the platform at times.
We are a very small nonprofit homeless shelter with 3 paid employees. Paychex Flex is used for our payroll and preparing and quarterly payroll tax reports. I do not use the site to input payroll. I utilize a Paychex Flex representative. I send a document every 2 weeks to her with hours for each employee.
- I never worry about payroll taxes being paid accurately and on time.
- My Paychex Flex representative is accurate courteous and always available when I call with a question.
- I recently did not receive notification of when payroll information was due because of the holiday Memorial Day on a Monday.
June 21, 2021
We use Paychex Flex to record the hours of all employees. Paychex also completes and files all applicable tax reports.
- I think your most valuable asset to us is our customer service person, Rosangela Presley. No matter what our issue is, she quickly and accurately handles our need.
- The efficient filing of our tax documents is a real benefit to our small office set up.
- Checks and notices of deposits are ALWAYS delivered on time!
- The one issue we experienced was when our regular customer service person was on an extended absence, it was very frustrating to reach anyone at Paychex in a timely manner. I personally waited on hold for over 45 minutes as I faced a looming deadline. I know others who input to our system also experienced lengthy delays. Once our rep returned, all is well!
June 21, 2021
We are utilizing Paychex Flex across our entire organization for payroll and for retirement accounts.
- Paychex Flex allows a simplified one-stop shop for employees to access their pay records, tax records, and their retirement accounts.
- Paychex Flex takes tax filing burdens off our shoulders.
- Paychex Flex helps us stay in compliance across the many states in which we work.
- Sometimes the general ledger journal that comes over from the GL team doesn't match up with the Cash Requirements report from the payroll team.
- It would be nice to have a better safety net in place to ensure that new state withholding and unemployment tax accounts are set up and activated accurately with both the payroll side and the GL side of Paychex.
- Sometimes there seems to be a bit of a disconnect between the payroll specialists and the GL team regarding communication with our state tax accounts. It seems that sometimes one side can't correct something that they can see needs to be corrected and that they have to wait on the other side to accomplish this.
June 21, 2021
Used for the entire organization. Payroll processing, payroll tax remittance, retirement funding transfers
- Remit federal and state payroll taxes. I no longer have to do this.
- Provide detailed information to employees regarding their own pay information. Employees have access through a portal.
- Their ad hoc reporting tool is difficult to use. I don't find it to be very intuitive. The few times I have used it I have had to contract someone for help.
- I was not satisfied with the training I received in using the software. It took a while to figure out how to do things.
- When I try to call my support person, if she is not available I wish there was someone else I could speak to right away. Instead I have to leave a message and wait for a returned call.
I use Paychex for my quarterly payroll, I’m a real estate advisor that has incorporated my business for taxes and liability purposes. My business only has 1 employee, myself, Paycheck is very useful in paying my taxes for me and reminding me that it is payroll time. I don’t particularly have a business problem but I love the simplicity and ease of issuing myself a paycheck.
- The phone application.
- Having your own account manager.
- The reminders.
- I use it very minimally so I love it.
- Perhaps have an automatic payment that would make it even easier for me not to forget or out on the back burner.
We use in the accounting office for payroll purposes. I believe it makes for an easier payroll experience for the accounting department and for the employees.
- They make sure all your questions or issues are addressed within a reasonable time frame.
- It gives the employees access to their information and pay stubs.
- The app makes it very convenient.
- I really like Paychex Flex and really cannot think of anything that can be improved.
- Online training
June 08, 2021
As the Bookkeeper for Wealth Strong Life Solutions, I put in the payroll online with Paychex. Paychex Flex group supports me with answers to any questions I may have and any problems that arise.
- Paychex helped straighten out a problem with overpayment of an employee.
- They respond very quickly with any questions, usually the same day.
- The Paychex Flex team helped with issues of any changes with tax and unemployment insurance with the different states that our employees work from.
- My work with them is limited and I can't think of any way since they are always prompt, courteous and knowledgeable.
June 08, 2021
We run semi-monthly payroll for approximately 30-50 part-time employees.
Our company uses Paychex Flex to import employee hours and rates under multiple labor organizations. We use 3rd party software to track these hours and then generate an import file. The import file is generated by custom built converter software provided by Paychex to suit our specific needs. Paychex Flex then calculates any time overlaps and overtime.
This system is a fantastic time saver as our employee's have multiple hourly rates depending on the type of work done and all are part-time.
Our company uses Paychex Flex to import employee hours and rates under multiple labor organizations. We use 3rd party software to track these hours and then generate an import file. The import file is generated by custom built converter software provided by Paychex to suit our specific needs. Paychex Flex then calculates any time overlaps and overtime.
This system is a fantastic time saver as our employee's have multiple hourly rates depending on the type of work done and all are part-time.
- Ease of use.
- Instantaneous data entry.
- Very flexible.
- Some features are not accessible and a representative needs to be contacted.
I love the Paychex platform, ease of use, add employees, run payroll and print reports. They file all necessary paperwork and do W-2s, I don't have to keep track of anything. Being small it is like having another employee.
- Online user friendly platform.
- Knowledgeable and considerate employees.
- Reports out quickly.
- Tax filings without my effort.
- Account manager accessibility.
- Allow terminations on user end.
- Less paper.
June 08, 2021
Paychex Flex is being used across our whole organization. We utilize it for processing our employee payroll and give each employee the ability to use Paychex Flex (both desktop and mobile device app versions) to access their individual payroll accounts. The use of Paychex Flex allows us to manage our payroll even if we're working remotely from our office. This feature in itself is a tremendous problem solver.
- Provides access to our Payroll Specialist.
- Allows us remote access to our account when working remotely from the office.
- Allows employees to print out paper copies of their individual records.
- Since we only use it for our payroll processing, we're happy with Paychex Flex.
We use Paychex Flex for all our payroll needs by all departments. Paychex Flex has been amazing in meeting all our needs from paying people to reporting. We have all different departments with all different needs. Some are straight salary, some are hourly and some are salary but get fringes. We have a retirement, Aflac, child support, retirement loans union dues for 3 different unions and many other items that come out of checks that they have been able to accommodate.
- Great reports
- General ledger posting and reporting is amazing along with the GL customer service team
- The over all customer service is great!! Whenever I need them with all my crazy changes that need to be made they have never once told me no.
- Very few aspects are not user friendly.
- I would like to be able to do more with the time and attendance part myself. Although customer service is great, some things that need to do I know are quick fixes and I would love to be able to do them on my own.
June 07, 2021
As one of the partners and owners, I'm responsible for taking care of payroll. I have many other responsibilities, and payroll can be very time-consuming, and answering questions and providing documents to employees is time-consuming as well. Paychex Flex lets us outsource much of this work and allows employees to access the documents they need on their own.
- Lets employees get their own paystubs.
- Lets us access tax documents rapidly and easily.
- Lets employees update their contact info, like their address, easily.
- I'd like to see more tutorials showing employees how to use it themselves.
- I'd like to see clearer names for reports.
I use Flex monthly for reporting and accounting purposes.
- Flex provides specific reports that I need.
- Flex provides detailed employee reports that I need.
- Flex provides accounting detail reports that I need.
- I would like to see a file area created for monthly reports used.
- I would like to see a file area created for specific reports.
- I would like to see a file area for quick access to employee info. like a desktop.
We use Paychex Flex for all payroll-related activities. We are not using any of the human resource modules available as we are small and can do most of our own work in Excel. I've used the PPP portion of Paychex to support my applications for two loans (eventually to be forgiven). The software is very easy to use and very flexible to meet our needs.
- Reports and queries.
- Review notes for historic changes to wage /payroll information.
- Speed in processing and providing paychecks for distribution.
- Pricing: I'd like to understand how I can reduce pricing to save our company money.
- I'd like it if we could perform background checks in Paychex.
June 05, 2021
Paychex Flex is being used by all employees to clock in and out, I am working to have everyone submit their time off requests through Paychex. It addresses the issue of employees clocking in and out and keeping track of their hours worked.
- You can set this up so employees can only clock in at their computer in the office. This helps with employees not being able to clock in unless they are actually present in the office.
- The systems is easy to use when entering vacation and sick time.
- I like that you can go to Indeed right from the homepage.
- Admin sign in extended to avoid having to keep resigning in.
- Health Benefits updated more regularly
Paychex Flex helps me manage my employees payroll and keep everything organized with taxes and everything else I need. I can put the payroll in myself, but I choose to use a payroll specialist assigned to my account through Paychex. free of charge, and all I have to do is enter my numbers into an Excel spreadsheet and the specialist takes care of everything else and notifies me my payroll is all set. The ease of getting ahold of someone when we need any questions answered is second to none. We use Paychex Flex for our entire organization. Paychex Flex allows us to not have to worry about adding all our own hours, setting up an account for the funds to be withdrawn from, and all tax and unemployment issues are taken care of by Paychex Flex.
- Inputting our numbers into the system and taking care of our payroll.
- Handling all tax and unemployment issues.
- Constant follow up to make sure all our needs our being met.
- I see no areas for improvement.
June 05, 2021
It is just being utilized by the payroll department.
- I am very please with the speed and efficiency in how the payroll is processed.
- I just started using Flex, so I am still learning all it has to offer. However, I have been with Paychex since 2012, and I have always been pleased with their services. I expect the same results.
- Customer service is great!
- I have only been using Flex for two months or so. As of now, I have no issues.
June 04, 2021
We use this in production and human resources. It has streamlined our employee clocking in and out process and managing overtime better. It has also given us a way to schedule our employees for the workweek and have it streamlined with payroll. That has saved us a lot of clerical work.
- Set up parameters for employees' time worked.
- It makes time and attendance tracking simple.
- It allows us to manage attendance writeups more effectively.
- More streamlined human resource management.
- Simpler employee scheduling functionality.
We used Paychex Flex across the organization to handle employee financials, tax documents, and PTO. It was a very convenient platform that included app access which was very helpful. It was very convenient to be able to direct employees to one website or app to find all of these documents and see their time off that had been accrued.
- Convenient
- Easy to Use
- Organized
- Guided tutorials
- Intro videos
- Overall instruction
Paychex Flex is being used as a payroll service. I use it for all my employees. It addresses my payroll. I'm sure I do not use the service fully. But it serves its purpose.
- It is easy to use.
- I've never had an issue with payments to my employees.
- Easy access.
- I'd like a better understanding of taxes withheld.
- I have had employees complain about not having enough taxes withheld or being categorized wrong. Example: listed as primary job when it was their secondary job.
Paychex Flex Scorecard Summary
Feature Scorecard Summary
What is Paychex Flex?
Paychex Flex is an all-in-one HR solution that users can build on as their businesses grow or change. It can be used to run payroll and integrate HR administration, retirement, and insurance management with service and expert knowledge of the regulations that could affect the business.
Paychex Flex enables users to:
Paychex Flex offers access to Paychex information on the go with mobile apps for iPhone and Android-powered smartphones and tablets. Includes 24/7 US-based live support for answers to payroll and HR data management questions right when needed.
Paychex Flex enables users to:
- Recruit and track candidates
- Streamline hiring and onboarding
- Deliver HR information through custom compliance documents, compensation summaries, performance reviews, and company training
- Manage health insurance, including compliance support
- Administer employee benefits
- Track time and attendance data
- Pay employees and file and pay taxes
Paychex Flex offers access to Paychex information on the go with mobile apps for iPhone and Android-powered smartphones and tablets. Includes 24/7 US-based live support for answers to payroll and HR data management questions right when needed.
Paychex Flex Screenshots
Paychex Flex Video
Paychex Flex Demo
Paychex Flex Integrations
QuickBooks Online, Xero, Indeed.com, BambooHR, Clover, Insight360, LCP Tracker, Hubworks, Altametrics
Paychex Flex Competitors
Paychex Flex Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?Required
| Edition | Pricing Details | Terms |
|---|---|---|
| Paychex Go | $59 | per month/+$4 per employee |
| Paychex Flex Service | Contact sales team | |
| Paychex Flex Enterprise | Contact sales team |
Paychex Flex Support Options
| Paid Version | |
|---|---|
| Phone | |
| Live Chat | |
| FAQ/Knowledgebase | |
| Social Media | |
| Video Tutorials / Webinar |
Paychex Flex Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Mobile Web |
| Supported Countries: | United States |
| Supported Languages: | English, Spanish |
Frequently Asked Questions
What is Paychex Flex?
Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
What are Paychex Flex's top competitors?
ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.
What is Paychex Flex's best feature?
Reviewers rate Employee demographic data and View and generate pay and benefit information and View company policy documentation highest, with a score of 8.
Who uses Paychex Flex?
The most common users of Paychex Flex are from Small Businesses and the Construction industry.