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Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform, scalable to meet the needs of small businesses, SMBs, and large enterprises.https://dudodiprj2sv7.cloudfront.net/product-logos/34/4u/KU6H3ZCUHW58.PNGPaychex, Inc.Paychex Flex is not all that Flexible!2018-08-08T16:28:34.164ZPaychex Flex is being used by the HR, Payroll and Operations Departments. We came to Paychex Flex after many struggles with ADP Workforce Now chaos of tracking problems with ticket #'s, the overwhelming misinformation and their accountability for that information from their Representatives, which just created a ton of extra work for us. We were promised that Paychex Flex was one seamless system that was full integrated with all its platforms. That is not the case but we were happy with the time and attendance time off online system for requesting and approving time off and the ease in processing payroll adjustments. We needed mobile access for our employees to punch in/out at multiple off-site locations. and Paychex Flex offered that. We needed a better way of meeting our ACA obligations, and Paychex Flex offered that as well. Their Support teams are very knowledgeable and we don't have to keep track of ticket #'s to follow up on open items being reviewed.,Addressing your problems/questions. Their team is very knowledgeable and are capable of addressing your problems usually within the call or within a reasonable time if you shoot them an email.
ACA - once you understand what is required to obtain accurate reports you are blessed with the results at year end.
Setting up new Voluntary Deductions/Garnishments, Direct Deposits, Rate and Address changes even while processing an active payroll is super easy and everything takes effect immediately with the exception of W4/State/City tax changes that are not permitted during an active payroll.
Seeing a payroll breakdown gross to net while still in the processing stages of payroll has proved to be very convenient and helpful.,Reports. If you can manage with their many standard reports you're good to go, but customization of reports is truly lacking. To get a "special" report created for you usually takes a week, and you never speak to the person creating the report (they are shielded by this tall wall of mystery.) There is a lot of back and forth with your Payroll Rep to get it done the way you need it, and even then you are usually settling for the best they can do.
No true seamless integration. Their platforms do not communicate as they promise so you find that you need to go to multiple platforms to get all your information in. You will even need to go to different areas within the platform to get a new hire added, for instance.
You will hear a lot that Paychex Flex is not capable of doing something which means you have to figure it out since you still need what you need.
Their Geo-fencing and web punching have multiple ongoing issues. Since Paychex will only deal with a select group of people in your organization, those select people become inundated with having to deal with the systems technical issues, getting screenshots, emailing and responding between Paychex and the employee to troubleshoot throughout the fix. You in essence become their support team instead of you having a support team that will speak to the employee to fix the problems.
Their revolutionary Fingerprint Scanning Timeclocks are poorly designed and/or cheaply made. They go down and need to be replaced every few months leaving you with having to manually key in employee times. They know this is a problem yet will not agree to you having a back time clock unless you pay for it.,3,ROI is very low, our staff is required to use multiple avenues to track, confirm and manage so many aspects of our Payroll and HR business and still things are missed. We have decided that the required duplicity and ineffective time management is just is not cost effective. Paychex Flex does not come close to meeting our needs.,Cynthia HarrisHave the rep give it in writing, Paychex isn't what they claim2018-06-07T17:44:38.926ZPaychex Flex is used as our employee database and payroll processor. I made the switch from ADP Run to Paychex Flex after being told we would save money and have a seamless transition. The switch was a nightmare. There was miscommunication between their departments through the whole implementation process. I was given an implementation specialist that was always busy and that set me up with my dedicated rep without letting me know who it was. I reached out to the implementation specialist and received an email from someone else. Doesn't seem like a big deal but this is one example of how the whole process has run from the beginning. A lot of small errors have led to big frustration and I miss ADP Run and their customer service. The reports I was promised would be comparable to ADP are anything but.,The interface used during payroll is user friendly.,Paychex uses Stratustime as their integrated timekeeping system. The two systems don't talk to each other for time off. If I adjust something in one system I have to go in and adjust in the other so that pay stubs match what employees see on their time off screen.
Pay stubs aren't found under each employee. If an employee asks for a months worth of pay stubs I have to go into reports and pull up each payroll and find their pay stub from the bulk PDF of all employee pay stubs.,4,The first three months took more time than it should have to try to get everything in order on our account. I am still running into issues from time to time. The $1000 we saved for one year was not worth the hours on the phone with the implementation specialist and in person with the sales rep trying to get the account in order.,RUN Powered by ADP and QuickBooks ProVerified UserPayChex? No thanks.2018-04-11T18:00:08.729ZWe switched over to Paychex Flex a few months ago. It was being used across the whole organization as an HR solution and for Payroll. The business problems it was supposed to address didn't overcome the business problems it caused, namely there was a need for something that was easy to use from both an HR standpoint and also from a user standpoint. From a user standpoint, I can say that it didn't meet some of the most basic needs, with one of them being that no matter what we checked or how we set up our account, we were required to re-verify using a texted verification code every single time we tried to log in.,As a user, and not an HR professional, I can't speak to what it did well. I do know that our HR team (and company as a whole) was not pleased with it as a whole since we are jumping ship
Check stubs were easy to locate (and print, if you fancy that)
Tax documents were on the main page, which worked out well for those of us who needed to find it again easily,Verification process that requires you to get a new code every single time that you log in.
Clunky UI that isn't even close to being intuitive or easy to use.,1,With all the training to use this product and the implementation of moving over to this and then away from it, I can imagine that the ROI was negligible, but again, as a user (and an IT professional of 15 years), I found this system to be virtually useless and difficult to navigate.Ricky SmallPaychex Flex - Get it!2017-10-06T19:36:20.995ZIn my office, we use Paychex Flex for all our payroll, tax pay, and reporting. They also maintain our related records. It is used throughout the entire business. What it does for us is free up our time so we can do the job we trained for and free us from worry about compliance concerns. They take all of that off our shoulders and they do so for a reasonable price. Don't wonder if you should sign up for Paychex Flex, just do it. You will be so glad you did.,Paychex figures out all appropriate deductions and withholdings and processes them as required. Their deposits or payments are always exactly right and satisfy the government entity or other recipient. I don't think about it or spend any time on it.
We had a very unusual bonus situation arise at the end of last year. Paychex handled it easily, within the time it needed to be done, and without a hitch. They are flexible and I have found them always ready, willing, and able to help. Plus, everything Paychex does is done with a smile. It is a pleasure working with them.
I appreciate being able to pull up the old records and reports for my business whenever I need them. I also like that my accountant can access the information he needs directly without my involvement.,I would love to see a really super simple format or program that allows me to use Paychex's website without difficulty. I am often confused and unable to get the information I need without a lot of effort. I struggle to follow their instructional videos and wind up wasting a lot of time or just giving up.,10,The impacts Paychex Flex has had on my business and my overall business objectives have all been strongly positive.
For a very reasonable price, I get out of having to calculate, manage, and effectuate payroll, keep up with deposits, and file the multitude of reports that are mandated.
Because of what Paychex does, I have more time to focus on my business and my clients. I also have tremendous peace of mind knowing all that stuff is done correctly and on time.,AspenOne Supply Chain Management,QuickBooks Pro,1,1,The timely filing of state and federal reports.
Compliance with Court Ordered income withholding and garnishments.
I have instant access to all kinds of information about every facet of human relations.,My company received a very large payment a year ago in December. My accountant gave Paychex Flex very specific instructions on how it was to be handled and disbursed. Even though it was a very busy time when end of the year matters had to be addressed and the holidays as well, Paychex Flex accomplished the accountant's complete program and appeared to do so without any difficulty.,They provide tremendous information resources on all aspects of human relations, from interviewing potential new employees through departure from the company.
I anticipate they will work through the new tax laws to assure compliance.,10,Yes,Price
Product Usability
Product Reputation,The selection process was easy for me. My accountant was familiar with Paychex Flex. He recommended the company to me. He was already working with Paychex Flex on behalf of other clients. I did not need to undertake a separate evaluation and selection process.
I have never once regretted my decision to go with Paychex.,Quarterly reports, W-2's & W-3's
Integrating insurance,I have not encountered any,9Sheri SmallwoodBy using Paychex, all you "have got to lose" is your frustration with payroll!2018-02-12T15:58:33.515ZWe use it to download our bimonthly payroll reports as well as our quarterly and end of year reports. It makes it very easy to access and review our payroll information. Paychex is very thorough about their systems and information, so I'm sure that there are many functions of the system that I have not even used yet!,Paycheck makes every aspect of payroll easy.
The Paychex online reports system is very easy to use!
I appreciate that Paychex keeps up on all the new tax tables and labor laws.,I don't have any suggestions for improvement for Paychex. They are doing a great job!,10,Paychex has saved our company a lot of time by completing all of our payroll requirements so an employee didn't have to take the time and research to do it all themselves.
Paychex has saved us money by accurately calculating our payroll taxes and liabilities, as well as paying them on time, preventing our company from accruing any additional taxes or penalties.,None.,QuickBooks Enterprise Solutions, Microsoft Office 2016, Adobe Acrobat DC,1,1,It saves time. An employee doesn't have to learn and research new tax tables or labor laws. They also don't have to prepare, pay and send the payroll liability filings and taxes.
It saves money. Paychex is knowledgeable about all aspects of payroll, preventing tax and liability issues.
Paychex is always timely in their payments to our employees, as well as with our state and federal payments.,It is nice that I have access to the payroll information within an hour of calling in the information to my payroll specialist. This greatly helps in planning finances for both the company and the employees.,It sounds like there is a way to give employees access to their payroll info. If any of my employees are ever interested in that, I will be sure to make it available to them.,10Joretta Fletcher
Unspecified
Paychex Flex
51 Ratings
