Partnerships that Payoff for your Business
June 22, 2018

Partnerships that Payoff for your Business

Candace Hoover | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Billtrust

MAWSA utilizes Billtrust for billing and payments, and have been since 2013. Billtrust’s automation and self-service portal gave me the tools to train my customers to pay within established payment windows. This has brought a predictability to our cash flow and allows us to better manage the business. We have recognized and have been able to maintain a 10-day drop in our DSO, and have reduced payment processing time by 30%. Our case study can be found here:

When it comes to payment cycle management, I always recommend Billtrust.


  • The payment portal is of the highest security, giving our participating customers piece of mind.
  • By offering electronic methods of billing statement, and other documents, electronically (email, ebill, ebank presentations) we are able to save on printing an postage costs.
  • Always on the cusp of emerging technologies, and willing to share their experience, Billtrust offers webinars, Twitterviews, classes, and conferences to keep you in the know and ahead in your industry.
  • Billtrust has a crack customer service team that always responds promptly, and with through follow up. Even better yet, when you respond to a survey on their customer service, they will donate to charity - that shows a willingness to hear what their customers have to say.
  • If you ever think of an idea, Billtrust is accepting of considering its implementation and how it can be incorporated into their services and systems, making the growth of services organically functional.


  • Some of the best packages offered are pricier than are affordable by a small municipal entity; however, there are affordable options available to help proliferate success.
  • There are multiple packages, with multiple tiers of service. It allows for products to be offered for one package over another. I believe a simplification to one product with purchase in/out tiers would be more streamlined and flexible.
  • 10 day reduction in our DSO resulting in increased cash flow
  • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
  • Increased payment application by batching payment types by day into one file
  • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
Billtrust is extremely suited to increase your sales to cash application process, offering a multitude of successful automation process. The flexibility and functionality fit MAWSA very well.


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