The product is fabulous. We do not need to maintain any hardware, the service is extremely reliable, fast and scalable. The tool is robust for even the most complex reports, but yet fairly simple to administer and develop the reports we need. The generation of these reports and use of the tool has a tremendous impact on our day to day business, and on our customers' business. Having a tool that is flexible, yet affordable is a key factor in our ability to continue using an application year over year.