Not just another database solution...
June 01, 2016

Not just another database solution...

Katalin Sankowich | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Blackbaud CRM

The organization I was at used Blackbaud CRM for record management, processing of gifts, events, reports, etc.
  • Support is second-to-none.
  • Blackbaud CRM is one of the more customizable options. Since you can't always be sure of future needs, this is a must-have.
  • It is one of the easier systems to learn. Many CRM options are cumbersome and require much more training. I had no issue training individuals with varied experience levels.
  • As with most (read: all) Blackbaud products, the pricing is a bit high. There are other options that are significantly cheaper - which makes Blackbaud CRM a much less-likely option for smaller organizations.
  • Processing is relatively fast and efficient.
  • Coordinated and shared information makes everything easier!
Honestly, I didn't hate it. Do I think that you can get essentially the same product for a much more manageable price? Yes.