Not just another database solution... | TrustRadius

Use Cases and Deployment Scope

The organization I was at used Blackbaud CRM for record management, processing of gifts, events, reports, etc.

Pros and Cons

Support is second-to-none.
Blackbaud CRM is one of the more customizable options. Since you can't always be sure of future needs, this is a must-have.
It is one of the easier systems to learn. Many CRM options are cumbersome and require much more training. I had no issue training individuals with varied experience levels.

As with most (read: all) Blackbaud products, the pricing is a bit high. There are other options that are significantly cheaper - which makes Blackbaud CRM a much less-likely option for smaller organizations.

Return on Investment

Processing is relatively fast and efficient.
Coordinated and shared information makes everything easier!

Likelihood to Recommend

Honestly, I didn't hate it. Do I think that you can get essentially the same product for a much more manageable price? Yes.