Item: IBM Blueworks Live
Rating: 7
Author: Verified User

Overall Satisfaction with Blueworks Live

Use Cases and Deployment Scope

As support and documentation in RPA design, delivery and operations.

Design: to help customer to define any detail of the process to be automated
Delivery: to share any detail of the automation.
Operations: to manage the released automation and change management.

Sometimes it is a sales leverage to engage customers.

Pros and Cons

Pros

Sharing jobs in the company
To engage customer
To record any detail in order to define processes

Cons

Managing other documentation
Insert and retrieve attributes on task and subtask
Inheritance between task and subtask

Return on Investment

ROI
Quick learn (for colleague and customer)
Differentiator with customer

To start an environment you don't need to have a data model well defined. You can start and then adapt your data model with different needs and degree of depth. It's very easy to produce effective documentation with less effort. Last but not least, to maintain all the stuff it's cheaper than other solutions.

Likelihood to Recommend

It's a good choice if people have experience with other Process Documentation tools or if you need to document processes in simple and effective way. It's not so good if people have no previous experience with other tools or if they need a deep and structured approach. It's bad if people don't think documentation issues matter or they don't want change their behaviour.

IBM Blueworks Live Feature Ratings

Comments

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Joe Cornejo
(Vendor Representative) commented 5 years ago
Hello, thanks for the review and the candid feedback! My name is Joseph Cornejo and I am one of the manager of the client experience team. Please let us know if there is anything that I can assist with on this issue and thanks again for the feedback!

A very practical evaluation and gaps in considerations drawn from experience