Best Business Process Management (BPM) Tools73Business process management (BPM) is a systematic approach to managing and optimizing a company's business processes, with the goal of improving corporate performance. BPM usually involves designing, modeling, implementing and measuring workflows and business rules, thus helping companies to refine and optimize processes that involve human interaction or multiple business applications. BPM is often a juncture between IT and business departments at a company. BPM software supports the activity of BPM with capabilities such as case management, application development, workflow design and modeling, business rules engine, and reporting and alerting.Nintex Process Platform1https://media.trustradius.com/product-logos/ae/Si/TXAPX75B0RHT-180x180.PNGAppian2https://media.trustradius.com/product-logos/qf/Zj/50VUZT08Q3E3-180x180.PNGPega Platform3https://media.trustradius.com/product-logos/At/oI/3THXIU7MTWHC-180x180.JPEGComindware Tracker4https://media.trustradius.com/product-logos/2r/dM/D7NV5WZXG7EE-180x180.PNGWinshuttle5https://media.trustradius.com/product-logos/U8/AG/ZS8JC2HAQNIG-180x180.PNGBonita BPM6https://media.trustradius.com/product-logos/2Q/wB/WN9OODI689CD-180x180.PNGK2 Platform7https://media.trustradius.com/product-logos/kj/FU/E44FJP3ZT2QX-180x180.JPEGOnBase by Hyland8https://media.trustradius.com/product-logos/zP/jI/LTTCX12X1RSD-180x180.PNGKissflow9https://media.trustradius.com/product-logos/vU/1v/MUT51OA0P4QP-180x180.PNGTIBCO ActiveMatrix BPM10https://media.trustradius.com/vendor-logos/kf/kH/RMNIMTW93FUN-180x180.PNGBlueworks Live11https://media.trustradius.com/product-logos/eo/Nr/PMP2HPQDDX3R-180x180.JPEGNintex Promapp12https://media.trustradius.com/product-logos/3X/U3/XSS9NOA3VAMK-180x180.JPEGCreatio (formerly bpm'online)13https://media.trustradius.com/product-logos/7d/Z9/030SV63FLNSG-180x180.PNGOracle BPM Suite14https://media.trustradius.com/vendor-logos/e7/6G/F3JK0T3RS775-180x180.PNGIBM Business Process Manager15https://media.trustradius.com/product-logos/iG/vr/5X7V94I2V3WK-180x180.JPEGProcessMaker16https://media.trustradius.com/vendor-logos/Ae/da/RZMRMJZ13IPF-180x180.JPEGZoho Creator17https://media.trustradius.com/product-logos/fk/Ox/12DVD3UZNPOG-180x180.JPEGkintone Application Builder18https://media.trustradius.com/product-logos/6Z/m5/QE25U7BW7N0Q-180x180.PNGOpenText MBPM19https://media.trustradius.com/vendor-logos/Jo/Dc/J5BO5E4D2RK8-180x180.JPEGBP Logix Process Director20https://media.trustradius.com/product-logos/QV/Fr/O58F70EAIMS6-180x180.JPEGFlokzu Cloud BPM21https://media.trustradius.com/product-logos/yK/Nu/B9E37RO8LHEW-180x180.PNGSAP NetWeaver BPM22https://media.trustradius.com/vendor-logos/sW/OA/CZD3RG21S16S-180x180.JPEGBizagi Digital Business Platform23https://media.trustradius.com/product-logos/O2/hT/T416A00FPT5Z-180x180.PNGAgiloft Custom Workflow/BPM24https://media.trustradius.com/product-logos/us/S1/4UU0OL0QKS7T-180x180.JPEGPlanPlus Online25https://media.trustradius.com/vendor-logos/Zs/g0/BQEQSB4UD0WH-180x180.PNG

Business Process Management (BPM) Tools

Best Business Process Management (BPM) Tools

TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Business Process Management (BPM) Tools Overview

What are BPM Tools?

Business process management (BPM) tools have an end goal of improving corporate performance. They provide a systematic approach to managing and optimizing a company's business processes. BPM tools usually facilitate designing, modeling, implementing, and measuring workflows and business rules, thus helping companies to refine and optimize processes that involve human interaction or multiple business applications. The goal of BPM might be to reduce inefficiencies, human error, or miscommunications.


BPM is often a juncture between IT and business departments at a company.

BPM Tools Features & Capabilities

Business process management software frequently focuses on allowing non-IT specialists to build business workflows, with an emphasis on connecting disparate systems. BPM tools usually make their capabilities accessible through a visual process modelling and design tool that allows relatively non-technical users to design and test processes and workflows. BPM tools include a range of capabilities to serve this core workflow function:


  • Workflow management: Users can design, test, and execute complex workflows to manage the interactions between employees, systems, and data. Many of these workflows are automated by the BPM platform.

  • Business rules engine: Users can create complex sets of business rules and conditions as part of process design and execution.

  • Form generator: Users can build web-forms without programming or coding skills.

  • Collaboration: The software often supports things like discussion threads, decision management, and idea management.

  • Analytics: Users can define metrics and KPIs, and run standard and custom reports.

  • Integrations: Key integrations enable businesses to use data across systems and interfaces, such as MS Sharepoint and Salesforce.

BPM Software Uses

BPM software supports the activity of BPM by allowing users to design, model, execute, automate, and analyze process workflows. A process is usually defined as a set of activities or tasks that are linked together based on conditions. Processes might involve person-to-person interactions or system-to-system.


Examples of processes that might be designed and improved using BPM software include:

  • Employee onboarding

  • Expense reporting

  • Time off requests

  • Account management

  • Invoice management

  • Loan origination

  • Compliance management

  • Customer requests and service orders

  • Complaint management

  • Project management or development

Benefits of BPM

BPM suites are usually designed to help improve business processes. Below are some examples of the potential benefits of using BPM software:

  • Cutting costs

  • Ensuring regulatory compliance

  • Increasing accountability

  • Improving engagement with customers or customer satisfaction

  • Reducing inefficiencies

  • Driving competitive advantages

  • Simplifying operations

  • Improving business agility

BPM vs. Low-Code Development

Although many BPM platforms now have low-code development capabilities, BPM and low-code platforms are fundamentally different. This is largely because they have different aims. Business Process Management suites are targeted towards achieving operational excellence in enterprises. The underlying goal is to connect all processes and functions within the organization in the name of operational efficiency.

Low-code platforms, on the other hand, are designed to expedite the software development and delivery process. Low-code is about enabling "citizen developers" to build business applications by assembling building blocks, with a reduced need for coding by highly-skilled developers.

Cloud BPM

Most modern BPM products are cloud offerings, but there are still several fully on-premises offerings that appeal to buyers for a specific set of reasons. Additionally, several products offer both a cloud and an on-premises version. Potential reasons for purchasing an on-premise product include:

  • Preference for keeping critical systems in-house

  • Requirements for extensive integration with local data

  • Serve very large user communities

  • Regulatory constraints on handling and storing sensitive data, such as HIPAA.

  • High focus on data security and visibility

  • Operations in multiple countries, some of which may have low internet bandwidth or content censorship

Business Process Management Tools Comparison

There are two key factors to consider when on the market for a BPM tool:


1. On-premise vs Cloud: Decide whether you want to host your BPM software on-site or off-site by using a SaaS version of the tool. Some BPM software is available in both editions, whereas others aren't.

2. BPM framework: There are three different BPM frameworks from which to choose: full-service, horizontal, and vertical. Full-service frameworks include a comprehensive suite of BPM tools so you do not have to use more than one tool to meet your BPM needs. Horizontal frameworks deal only with the design and development phases of business processes across industries. Vertical frameworks focus on carrying out processes specific to your industry and are not one-size-fits-all.

Start a Business Process Management (BPM) tool comparison

Pricing Information

BPM software is complex enterprise software and prices can vary quite widely depending on several factors such as requirements, customizations, backend coding, on-premise vs cloud software, etc. In general, BPM software is likely to be between $30 and $100 per user per month.



Business Process Management (BPM) Products

Listings (1-25 of 107)

Nintex Process Platform

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
222 Ratings

Nintex Platform is a process management and workflow automation solution. It is designed for integration with Microsoft Office 365 and Sharepoint, Adobe, Salesforce, Servicemax, and Box among other third-party software.

Appian

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
176 Ratings

Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.

Comindware Tracker

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
67 Ratings

Comindware Tracker is a business process management software centered on worklows to build automations. Comindware Tracker implements a drag-and-drop interface along with Excel-style rules and forms.

50 Ratings

Winshuttle is an SAP-focused data management and robotic process automation platform. It is designed to enable the building and adaptation of Excel and SharePoint-based interactive forms and workflows for SAP without programming.

67 Ratings

Bonita is an open-source business process and workflow management platform created by the French National Institute for Research in Computer Science. It is available as a free community edition or as a commercial subscription product.

45 Ratings

The K2 Platform is a business process application designed to enable people to build and run business applications including forms, workflow, data ,and reports. It can be utilized via a cloud environment or as an on-premise implementation.

OnBase by Hyland is an enterprise content management platform with business process and case management capabilities. It is modular by design and allows users to tailor the solution to their specific requirements.

42 Ratings

KiSSFLOW is a cloud-based business process management and workflow management software designed to enable users to create an unlimited number of automated business applications with a through a simple user interface.

TIBCO ActiveMatrix BPM is a business process management platform with capabilities for process automation, process documentation, human capital management, process patterns, and predictive operations analytics.

33 Ratings

Blueworks Live is cloud-based business process management software that provides users with a collaborative environment for documenting, analyzing, and building business process mapping.

24 Ratings

Promapp Business Process Management is a BPM platform that uses a central online repository to improve the efficiency of all aspects of the business process. Promapp was acquired by Nintex in July 2018.

IBM® Business Process Manager is a comprehensive business process management platform. It provides a set of tools to author, test, and deploy business processes, as well as reporting and analytics. There are three editions of the product to support various levels of complexity and involvement.

30 Ratings

Zoho Creator is a low-code application development platform for building enterprise-class applications that run on mobile, tablet, and web. It is designed to allow users to create custom forms, configure workflows, build pages, and deploy apps quickly.

kintone Application Builder is designed to help users build business applications and database apps faster and easier with its agile, no-code application as a service (aPaaS). kintone's open API can be used to connect the tools and services a company is already using in order to have a centralized, …

16 Ratings

OpenText acquired BPM solution Metastorm in 2011, and has rebranded the product as OpenText MBPM. It is an alternative BPM solution to OpenText's primary BPM offering called OpenText Cordys Business Process Management.

BP Logix Process Director is a .NET-based business process management and workflow automation software offering users the ability to build workflow automation, smart forms and reusable business rules without programming or coding. The software is web-based and mobile capable.

Flokzu is a cloud-based, agile business process management tool. It provides a low-code environment for supporting various tasks from bug reporting and lead development to customer support and incident analysis.

SAP NetWeaver Business Process Management is a business process management offering and application infrastructure. It supports joint modeling of processes, central process execution via a Java-based engine, provision of interfaces for users, and integration of business rules into processes.

According to Agiloft, this workflow and process automation solution provides a package that is comprised of a flexible and robust data model with a powerful workflow and business rules engine that enable it to map any business structure and automate the most complex business processes — all with no …

TrustRadius Top Rated for 2020

2020 Top Rated Business Process Management (BPM) Tools

There are plenty of options out there, but here's our shortlist of the best Business Process Management (BPM) Tools. These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. To qualify, a product must have 10 or more recent reviews and a trScore of 7.5 or higher, indicating above-average satisfaction for business technology. The products with the highest trScores appear first on the list. Read more about the Top Rated criteria.

Frequently Asked Questions


What is business process management?

Business process management is the establishment, refinement, and, where possible, automation of routine business processes. It enables the flow of tasks and data across personnel and systems and minimizes bottlenecks.

What are the core features of BPM software?

Core BPM features include a visual, low-code workflow design and process modelling tool, integrations with third-party systems, business rule generation, and form generation.

What is the difference between BPM software and workflow software?

BPM encompasses the functionality of workflow software, but it also has other capabilities. Key additional BPM functions include providing support for data flow across systems and far more automation than traditional workflow software.

What’s the difference between BPM and Robotic Process Automation (RPA)?

RPA is a derivation or evolution of BPM technology that focuses primarily on automation. BPM provides more functionality for business processes that rely on manual efforts from employees.

How much do business process management tools cost?

BPM tools are priced per user, and scale in pricing according to the scope of features offered. Typical BPM prices range from $30-$100 per user per month.