Track-It! - Best Work Order/Asset Management system at this level
April 05, 2017
Track-It! - Best Work Order/Asset Management system at this level
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Track-It!
Track-It! is a fantastic product! We use it to manage our inventory and helpdesk. Track-it! makes our helpdesk run at peak efficiency by equally distributing the work order tickets throughout the helpdesk in an even distribution. We use the self-service module so our users can enter the work orders themselves and unlock their password. The asset module tracks our computers and what software has been loaded on them. It helps us stay in compliance.
- Manage work order/helpdesk tickets
- Track assets
- Track software usage
- Track when the computer needs to be replaced
- The change management module
- Interfacing their purchasing module with an ERP type system
- Paid for itself in a matter of weeks with helpdesk improved efficiency, asset tracking, and improved internal customer satisfaction.
There is no product that comes close to the functionality that Track-It! has.