Bonterra Guided Fundraising for great technical support!
July 08, 2024

Bonterra Guided Fundraising for great technical support!

Karen Clemens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bonterra Guided Fundraising

Bonterra Guided Fundraising is the system Bayside Housing & Services uses for donor records, to process and record gifts, and to conduct its hybrid auction. We use it for most communications with our donors: acknowledgments, newsletters, and special event notices, which all happen via email. We use the enhanced event function to manage our 100-guest gala and auction and its online catalog.

Pros

  • Design and send email communications--acknowledgments, invitations, newsletters
  • Create bespoke mailing lists for donor cultivation events
  • Create follow-up task lists for managing donor relationships

Cons

  • Difficult to pull lists with confidence; never sure they are as inclusive as we hope
  • Really wish the event and auction functions could share donor payment info--would allow gala guests to enter their credit card info to buy dinner tickets and have that info automatically shared with the auction function--make it a one-step function
  • Create better-looking direct mail pieces--more control over the size/type of font, leading between rows of sentences, formatting
  • Make it possible to upload the lists of recipients of direct mail efforts that are not created in Bonterra Guided Fundraising into the system, rather than update the record of each recipient individually
  • As a small development shop, we appreciate the ease with which we can acknowledge gifts
Because it provides great, super-responsive technical support. When I'm stuck, I reach out and get answers, whether I'm using the chat function or making a phone call.
Razors Edge doesn't appear in your list. I worked with it at two other nonprofits and found it much more difficult to pull lists from than Bonterra Guided Fundraising.

Do you think Bonterra Network for Good delivers good value for the price?

Yes

Are you happy with Bonterra Network for Good's feature set?

Yes

Did Bonterra Network for Good live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bonterra Network for Good go as expected?

I wasn't involved with the implementation phase

Would you buy Bonterra Network for Good again?

Yes

Well suited: donor management, e-communications, hybrid auction
Less appropriate: creating beautiful direct mail appeals

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