You Can’t Go Wrong With Bonterra Guided Fundraising
July 08, 2024

You Can’t Go Wrong With Bonterra Guided Fundraising

Matthew Clark | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bonterra Guided Fundraising

We use the Bonterra Guided Fundraising platform for donor management including tracking all donations, event ticketing, and regular donor communications. We have used the platform since 2019 and it completely transformed our ability to communicate with donors, make projections, analyze trends, assess best practices, and more. It was a complete game changer.

Pros

  • Customer service
  • Communication suggestions
  • Enabling donor segmenting

Cons

  • Every organization you enter has to have a point of contact with their email address listed. The point of contact also has be entered separately as an individual. If you use “email all” to your donor list, the contact gets emailed twice. This seems like it would be easy to prevent in the system but it’s currently not possible.
  • Event ticketing is extremely limited unless you pay significantly more as an add-on. This should be included as a default feature.
  • Emails sent through the system can end up in spam filters. Given how much email gets sent through their system, they should find a way to overcome that.
  • Revenues were fairly flat before we came online with Bonterra Guided Fundraising and we have now gone from $80k/year to $135k in about four years.
  • We lost supporters prior to using the software because we weren’t good at expressing thanks. Now, we are complimented by how much better we are at gratitude than other orgs, made possible by the system.
As mentioned previously, there are some things that are buggy or things that seem like they would be a universally needed feature but are absent (organization and point of contact separation, for example). That said, what it does well, it does so well, and it’s completely worth putting up with some hiccups because of the overall quality and effectiveness.
Some are too complicated. Most are too costly. Bonterra Guided Fundraising is an excellent value.

Do you think Bonterra Network for Good delivers good value for the price?

Yes

Are you happy with Bonterra Network for Good's feature set?

Yes

Did Bonterra Network for Good live up to sales and marketing promises?

Yes

Did implementation of Bonterra Network for Good go as expected?

Yes

Would you buy Bonterra Network for Good again?

Yes

Text messaging is a bit awkward. We use it but it could be improved. It breaks texts up, but those breaks don’t match what gets sent, so it’s hard to know how to divide up wording for clarity of presentation. Video messaging, however, is amazing. I’ve had people give extra and say they were doing it because of how impressed they were to receive a personal video communication from the Executive Director.

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