SMB's Beware! An expensive option for email capture
January 21, 2020

SMB's Beware! An expensive option for email capture

Laura LeMond | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with BounceX

We are using BounceX across our entire company. They help us capture and re-target emails of potential customers.
  • Solid account management
  • Good email capture and onsite experiences
  • Monthly cost too expensive for SMB's
  • Not competitive in features
  • Provided a significant amount of email captures.
  • Nice on-site experiences.
Beware if you buy from them you are committed for a year. It is too expensive for the offering and they offer no solutions for you to manage the process/tool at a discounted rate. Will not renew my contract, that’s for sure.

Do you think Wunderkind delivers good value for the price?

No

Are you happy with Wunderkind's feature set?

No

Did Wunderkind live up to sales and marketing promises?

Yes

Did implementation of Wunderkind go as expected?

Yes

Would you buy Wunderkind again?

No

We are a small to mid-sized business (SMB) and I am one of the original weighted blanket companies, I created the Mosaic Weighted Blanket in 2012. Last year I had a recent college grad working for me in a digital media role and he recommended BounceX. BounceX has solid account management, good email capture, and onsite experiences and retargets high intent customers. But, BounceX is an expensive option that works better for large companies. We are locked into a year contract with no flexibility and it’s the most expensive option available on the web for email retargeting. Look carefully at the contract before you sign... they want six months of fees upfront and at $6K per month, it’s too much cost for many smaller online retailers. Many things can change in a year and as a smaller online retailer, I feel that we need scalability. I pretty much typify the small business retailer. The BounceX contract offers no flexibility. We have since had companies offer us better solutions at a third of the price, but we are locked into for another six months.

Also, there are new offerings in the market that have Business Intelligence insights on customers that aren’t available with BounceX. I wish I had made a better choice at the time. Beware if you buy from them: you are in for a year, too expensive for the offering and they offer no solutions for you to manage the process/tool at a discounted rate. I will not renew my contract, that’s for sure.

Wunderkind Feature Ratings