We love Brainshark!
November 20, 2014

We love Brainshark!

Brianna Rendine | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise Edition

Overall Satisfaction with Brainshark

We have been using Brainshark to bridge the gap between formal and informal communications. As we try to gauge the effectiveness of our communications, Brainshark's metrics in conjunction with our SSO implementation have given us the ability to track retention and readability. This gives us a better understanding as to the way in which our employees receive messages and if they are in fact paying attention. We have streamlined many authors throughout the organization and that number grows daily.
  • Analytics that display views, length of view times, etc.
  • Integrate with many other platforms
  • Customer service is top notch
  • Incorporate touch capabilities for presentations on mobile devices other than answering questions
  • Able to see what people are viewing presentations and looking at their location sales. Helps us to understand if they are receiving the intended messages.
We never used or looked at any other tools.
Excellent partnership between customer experience reps, sales and our team.
Identify business problems surrounding communications and see if they need to be mainstreamed to establish message consistency within large organizations.