Braintree lacks one very important feature....a BRAIN!
September 02, 2020

Braintree lacks one very important feature....a BRAIN!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Braintree

Braintree is used by TCC as an additional payment system for tuition and any other purchases that the school requires. It is used throughout the entire campus.

It was supposed to make collecting payments more efficient but it has so many failed transactions and generates spam. The charge-backs are worse than anything and if you try calling customer service, you get untrained representatives with attitude. It came highly recommended which was ridiculous. Braintree solves no business problems...it creates more!

Pros

  • It's available for global coverage.
  • It has 24/7 support.
  • It has very easy billing.
  • It allows for split payments

Cons

  • They have 24/7 customer service but their representatives lack the knowledge and skills to be of assistance.
  • They boast of superior cyber protection but my department experienced a breach in security twice in one month.
  • There are way too many charge-backs with very little effort on Braintree's part to be of assistance.
  • Too many charge-backs
  • Being bothered by too many spammers now.
  • Frustration with lack of knowledgeable employees
We went with Braintree without trying or even investigating other alternatives which was a shame.
Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.

Do you think PayPal Enterprise Payments delivers good value for the price?

No

Are you happy with PayPal Enterprise Payments's feature set?

No

Did PayPal Enterprise Payments live up to sales and marketing promises?

No

Did implementation of PayPal Enterprise Payments go as expected?

No

Would you buy PayPal Enterprise Payments again?

No

I would never recommend Braintree to a friend nor an enemy. They do not practice what they preach. Their customer service (which is suppose to be superior) is one star out of five and that is being generous. Every single time I call in with a problem no one seems to have an answer to my problem. I am put on hold until I hang up because no one ever comes back on the line. If I can't depend on support for a product I am paying for then I will not recommend it nor will I keep using it.

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