A Cohesive And Fully Featured Payment Processor That Has Worked WIthout A Hitch For Two Years
November 07, 2019

A Cohesive And Fully Featured Payment Processor That Has Worked WIthout A Hitch For Two Years

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Braintree

We use Braintree across our company's eCommerce website as our payment processing gateway. As we are an eCommerce company, we needed a way to charge our customers and after having tried many options this works best as well as having a direct integration.

Pros

  • Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
  • Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce Enterprise plan, Braintree's rates for BigCommerce Enterprise customers are extremely competitive and saved us money.
  • Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
  • I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.

Cons

  • Braintree's fraud detection could use work, we had a fraudulent payment that was not caught by Braintree's system but we were able to quickly revert it.
  • Their support team is in Chicago I believe, which was an issue for us when we had to call in at 2 pm and found out that their office was closed.
  • Coming from Authorize.Net, the control panel of Braintree is less robust.
  • The competitive rates we are receiving with Braintree through their program for BigCommerce Enterprise customers have saved us quite a bit in sales costs.
  • Braintree's fraud detection is likely set to very high as when we switched to Braintree we only received 1 fraudulent transaction in 2 years which is a huge relief.
  • Prompt disbursements have granted us faster ROI than other payment processors.
Prior to Braintree, we used Authorize.Net which is actually great however Authorize.Net's rates were not as competitive as Braintree's. One advantage that I would have to give to authorize over Braintree is their incredibly robust system which has settings and customization that go beyond anything else we had used before. At my company, we also used Stripe before and while Stripe is pretty good, it has certain limitations that Braintree offers a hefty solution for, hence why we had to switch from it. We are using Braintree as our main payment processor and using it concurrently with Amazon Pay Check out and Paypal Checkout without any issues.
We have used Braintree for two years and Braintree's service has been flawless. Easy to use and fast disbursements as well as very easy integration with BigCommerce Enterprise that gave us great and competitive rates. The customer service is fast and professional, just bear in mind they are on the east coast and calls later in the day will be met with silence as they close earlier. Otherwise, have been happy with Braintree, all that is missing is more features and customization like Authorize.Net and it will be the universal best payment processor.

Do you think Braintree, a PayPal service delivers good value for the price?

Yes

Are you happy with Braintree, a PayPal service's feature set?

Yes

Did Braintree, a PayPal service live up to sales and marketing promises?

Yes

Did implementation of Braintree, a PayPal service go as expected?

Yes

Would you buy Braintree, a PayPal service again?

Yes

I highly recommend Braintree as it is a very solid payment processing portal that plays well with other payment processors that we use, though Braintree is our main payment processor. It is powered by Paypal which we have used for many years and Braintree has an excellent integration with BigCommerce which I cannot stress enough, if you are using the BigCommerce sales platform you owe it to your business to link it to Braintree.

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