Brightcove Video Delivery Works Well For Graco Inc.
Scott Gale | TrustRadius Reviewer
April 15, 2014

Brightcove Video Delivery Works Well For Graco Inc.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Modules Used

  • Video Cloud, SubPly Subtitles

Overall Satisfaction

We use Brightcove to deliver about 800 product training videos and a few videos for our internal web site. Brightcove delivers globally, including China (You Tube will not). The tool renders multiple versions of a video to deliver to the users device properly. I.E. iPad, phone, computer. The system also delivers the quality of video the users internet speed can handle to avoid the start stop start stop issue some sites have.
  • Render multiple versions for good delivery per user device and speed
  • Allows for playlists. This is VERY important. Think of the playlist as a container you point to and you can swap videos in and out as revs change. But the LINK does not change.
  • We can add subtitles for multilingual delivery because of their relationship with SubPly. The systems work together.
  • Easy user interface.
  • Good analytics.
  • I would like to see subtitle functionality within Brightcove without having to use an outside vendor SubPly. This adds cost, and setting up the initial relationship takes some effort.
  • Would like the videos to be downloadable from Brightcove for use when folks do not have an internet connection.
  • We spend resources to deliver quality videos to promote our service, products, and brand. We expect the player interface, access, and playback quality to not take away from the video experience and Brightcove delivers that.
We looked hard at Kaltura and thought it was a good product. We were attracted to being able to download a version of the video from the player. In test we had technical questions concerning captions and languages and could not get adequate answers with many attempts. Over time this became very frustrating and we stayed with Brightcove. Kaltura still interests me and we may take another look in the future.
As of yet, we have no reason to change. Brightcove is doing what they should and we have not found a better product.
Long term stability and support from Brightcove has been good. We have had very few outages. Brightcove delivers very well globally. Rendering for multiple devices and internet speeds is all done by Brightcove, we just upload a high quality .mov. Subtitles are possible through a third party and that is inconvenient but works well. I do not get complaints about speed or video quality.