Overall Satisfaction with Brightcove Video Cloud
My organization began using Brightcove as our company-wide video cloud solution because our servers were struggling with the bandwidth usage and taking the videos to a third party hosting solution seemed like a great way to off-load the videos. Brightcove was a good solution, as it came with a base set of players as well as provided multiple renditions based on available connection speeds of the clients.
- They have a really strong back-end framework for video delivery - They use multiple CDN's around the world to deliver the best quality video quickly.
- The user interface is simple to understand - While they provide many video tutorials on how to work with the user interface, it is intuitive enough to just jump in and get started on your own.
- The YouTube sync option has been a great way for us to manage the videos, based on keywords, to help coordinate and organize our channel.
- The customization portions of the video players require learning a completely unique language and do not provide a GUI for player design.
- The players are primarily flash based and require extra HTML code for an HTML5/Mobile ready experience.
- It takes quite a few CSS workarounds to make the players responsive.
- Players could benefit from more style options, such as themes, Play Button Overlays, icon customization, option availabilty
- I have had many issues with the customer support department. They are really good at sending you video links to their knowledge base, but require a bit of escalation to get support beyond that. However, when I found a bug in their JavaScript file, they did get it resolved, it just took about 2 weeks...
- The metrics/analytics could use a bit more finesse. They used to have a much better system, but about a year ago they updated and the new interface is less informative.
- Faster website load times thanks to the CDN they have in place.
- Connection Speed detection has been a nice feature.
- An external JavaScript file that can cause troubleshooting issues
- They do still rely heavily on flash and we are trying to move away from it.