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A platform capable of managing work time according to the workers' shifts.
February 26, 2022

A platform capable of managing work time according to the workers' shifts.

Kristin Butcher Wester | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Calabrio Teleopti WFM

This product allows you to have an organized record of many labor aspects of the entire work team, it is possible to have robust planning of each person's work time, controlling the time of each meeting is also a very simple task with Calabrio Teleopti WFM. In addition, the integration with the ZOOM automated call center undoubtedly helps to increase growth. Calabrio Teleopti WFM also helps the customer service team to know in detail what the needs are according to the projects to be achieved during the day or also to make monthly projections, we know how to use this tool, it is a very simple tool to use and it does not represent any difficulty some. The scope of Calabrio Teleopti WFM is amazing, simply andresito department to improve work time.
  • Integration with ZOOM.
  • Better management of work time and scheduled meetings.
  • Our customer service improved dramatically after the implementation of Calabrio Teleopti WFM.
  • All non-intuitive features, but I think they can improve the customization aspect a bit more.
  • Time management according to work shifts.
  • Real-time reports of changes in work dates.
  • Organizing workers by work shift helps control shortages of essential staff.
  • Time is managed with wisdom and personalization.

Do you think Calabrio Teleopti WFM delivers good value for the price?

Yes

Are you happy with Calabrio Teleopti WFM's feature set?

Yes

Did Calabrio Teleopti WFM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Calabrio Teleopti WFM go as expected?

I wasn't involved with the implementation phase

Would you buy Calabrio Teleopti WFM again?

Yes

Calabrio Teleopti WFM must be implemented urgently if there is an organizational problem, time is a primary factor if you want to achieve business success, scheduling meetings and knowing in detail what is the availability of all workers is a job that this product can do without any problem. the operational problem, this product evaluates with supplied data what is the availability of each worker, organizes everything effectively, customer service is also optimal because you can manage the staff and request the comparison of new workers according to the requirements of the entire equipment.