Item: Lumen Next-Generation SIP Voice Services
Rating: 6
Author: Craig Nichols

Overall Satisfaction with CenturyLink Enterprise Voice SIP Services

Use Cases and Deployment Scope

CenturyLink Enterprise Voice SIP Services is used by the whole organization and is part of our distributed platform that we sell as a service. We have worked with them and used this service for almost the entire history of the company.

Pros and Cons

Pros

Reliable service
Supports wide range of key features
They do have high levels of support where you can receive real answers

Cons

Compared to their competition, their portal is impossible to use
Any needed changes feel like moving a mountain
Although they do have qualified support people, getting in touch with them or getting anything done is very difficult

Most Important Features

Reliability
Ease of support

Return on Investment

They have provided good, reliable service
We have incurred cost and delays in using their service vs a competitor

Alternatives Considered

Bandwidth and Voxbone

We use them all together for different reasons. I would much prefer the support and portal of Bandwidth and Voxbone, but have Lumen in the mix may help me rest better at night.

Key Insights

Do you think Lumen Next-Generation SIP Voice Services delivers good value for the price?

Yes

Are you happy with Lumen Next-Generation SIP Voice Services's feature set?

Yes

Did Lumen Next-Generation SIP Voice Services live up to sales and marketing promises?

Yes

Did implementation of Lumen Next-Generation SIP Voice Services go as expected?

Would you buy Lumen Next-Generation SIP Voice Services again?

Yes

Likelihood to Recommend

This is somewhat tricky to answer. They are many aggregate providers that as a large portion of their business, resell Lumen. Somewhat ironically they do a much better job at supporting and selling the Lumen service than Lumen itself.

Comments

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Level3, CenturyLink, and now Lumen