Cherwell does it all!
October 01, 2019

Cherwell does it all!

Justin Brown | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cherwell Asset Management

We used to have a limited ITSM tool, but when we moved to Cherwell, not only did we get a new ITSM tool; we got a new Enterprise Service Management tool. We're using Cherwell to integrate IT, HR and facilities into a centralized, stream less system. We're implementing automation and the sky-is-the-limit with Cherwell! We're integrating tons of systems and pushing the limits of Cherwell. So far, Cherwell has met every challenge; we have yet to find a limit to what Cherwell can do for our company.
  • Automation
  • Integrating with other systems
  • Full control over how ITSM platform is set up and used
  • Reporting module
  • Knowledge base searching
  • Consolidated other systems into a single platform
Cherwell support has been excellent! Always available to take our emails and calls and get back to us quickly.

Do you think Cherwell Asset Management (discontinued) delivers good value for the price?


Are you happy with Cherwell Asset Management (discontinued)'s feature set?


Did Cherwell Asset Management (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cherwell Asset Management (discontinued) go as expected?


Would you buy Cherwell Asset Management (discontinued) again?


Great if you have the time and resources to set up the system correctly from the start. Bad if you're trying to rush the implementation and have very few users dedicated to the project.