Easy administration for a single console
March 19, 2025

Easy administration for a single console

Alejandro Pineda | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • MS425-32
  • MR57

Overall Satisfaction with Cisco Meraki MS

We have several access points distributed is different contact center and customer agents, with metals we can manage all from a single console and give internet to the clients and officers. We monitoring the throughput of the lan and the wan and see what is happening in real time

Pros

  • Single console
  • Easy manage of the access points
  • Adding new features in the new versions

Cons

  • The license cost is one of the points of improvement adding more plans or be more flexible depending of the organization needs
  • More templates to generate reports
  • More visibility of the network of the remote offices
  • Reduce cost of maintenance of the hardware because you can do it remotely
  • More radio coverage with less hardware
Is one of the keys improvement to have Cisco Meraki MS because you can manage it from any device and from anywhere without a VPN. Also the console is easy to navigate and find problems or take action in case is needed. The dashboard give the vital information in what you need to be focused on and find quickly a problem in the network
The easy implementation and the support direct form Cisco Meraki MS is one of the point of benefit to work with the Ms equipment. The material and for us in the web create an environment of collaboration between users and vendors that give a plus to use them
Because is easy to add need devices and easy to get an extra license for a news devices. The console and dashboards are friendly and fast to use and find information
The business case that we need it is a solution that could upgrade or downgrade easily because we open and close contacts center or we need to redistribute workloads so Cisco Meraki MS was the solution that fix that business need

Do you think Cisco Meraki MS delivers good value for the price?

Yes

Are you happy with Cisco Meraki MS's feature set?

Yes

Did Cisco Meraki MS live up to sales and marketing promises?

Yes

Did implementation of Cisco Meraki MS go as expected?

Yes

Would you buy Cisco Meraki MS again?

Yes

Cisco Meraki MS is well suited if you have several access points distributed geographically and you need a single point of admiration and manage all for a single console. Also, is you need only a one brand of hardware in your company in order to don’t have more than one console to see the network

Cisco Hybrid Work

  • Webex Meetings
  • Webex Calling
  • Cisco Meraki MR
  • Cisco Meraki Wireless Access Point
  • Cisco Catalyst Switches
  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
We work more from
the office but we have an hybrid work for particular scenarios like maintenance windows from the technical coworkers and that improves the productivity and reduce the cost
Security is one of the main challenges because not all the employees will work from a secure network or a secure place.
Other points is the demand of the network when more coworkers are outside the company
We don’t use all the Cisco portfolio but we use the firewall and Webex and make easy the implementations and control of the hybrid work
For the coworkers is a positive point because reduce the expense to move to the office besides can do the same from the home
Cisco is one of the largest companies that give you reliable tools and give you the extra security that you need to avoid hacker’s attacks
  • Webex
  • Microsoft Teams

Using Cisco Meraki MS

The are working in the agencies of attention of the client and call centers. They are the point of contact between the company and the clients and work solving the inconvenient in the services or any problem they the client has with their services
3 - They are network administrators and also work with others vendors not just with Cisco or Cisco Meraki MS
  • Have a complete control and administration of the contact centers
  • Easy control of the Cisco Meraki MS
  • Easy to add new devices or replace all ones
  • The granular permissions
  • Create rules for particular scenarios
  • Use the alerts detection to detect problems before a downtime
  • Internal user’s pc network
  • VPN control for remote users
Because Cisco Meraki MS equipment work fantastic and in case you don’t pay the license you were not able to keep using them

Evaluating Cisco Meraki MS and Competitors

  • Scalability
  • Integration with Other Systems
  • Ease of Use
The most important is get one console to manage all the equipment and a single dashboard the get the information of all the Cisco Meraki MS network. Besides of the hardware refresh on car you need it without a service interruption
Consider the license renovation method more easy internally because if you not paid on time you will lost the service

Cisco Meraki MS Implementation

That the company need to be clear the Cisco Meraki MS work only is the subscription is active and there are not excuses to not get the PO on time
  • Implemented in-house
  • Third-party professional services
ITS a local partner in the performance was great they know what to do and help to implement the best practices to get the best performance and results based on the initial goals
Change management was a small part of the implementation and was well-handled - The initial plan in the objective need to be clear and defined from the beginning because of don’t you will lost your final goal
  • Create personalized reports
  • The administration of the hardware
  • The plan of the budget

Cisco Meraki MS Training

  • No Training
  • In-Person Training
I did not receive in person training but in other sites yes and they were satisfied
The content was great but need to include more real cases and issues fix
Sure the website and the webinars help a lot also the forums and the community help a lot

Configuring Cisco Meraki MS

It just right for the product and is easy to configure new devices
The best is follow the best practices that the vendor or the partners said
Some - we have done small customizations to the interface - The dashboard was easy to change but not the reports
No - we have not done any custom code

Cisco Meraki MS Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Poor followup
Problems left unsolved
Slow Initial Response
Sure, to get the faster time response

Using Cisco Meraki MS

The console is one of the best capabilities of Cisco Meraki MS and it is a decision maker. This is because that all the companies and networks administrators want is a easy administtation
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Look the performance of each Cisco Meraki MS in the net
  • See live metrics
  • Deploy new hardware
  • Create personalized reports
  • Create personalized dashboards
Yes, but I don't use it

Cisco Meraki MS Reliability

Work fine but not like be onsite but enough

Integrating Cisco Meraki MS

Work great with Cisco technologies but I can said how work with others vendors
  • Access points
The integration was smooth and not problem to incorporate
  • No for the moment
Maybe in the future we will do an integration with more Cisco Meraki MS and. Isco solution
  • File import/export
Use Cisco technologies for best results

Relationship with Cisco

The knowledge of the vendor and the engineer that do the implementation know what to do
Great they give us a onsite engineer to work a couple of week to answer every question and training the engineers on site
Local support and personal certified in Cisco Meraki MS,
The best is work with vendors certified by Cisco Meraki MS

Upgrading Cisco Meraki MS

Yes - Yes it was very transparent without service downtime, we always do it in maintenance windows but just because the business request as part of the change management
  • The new functionalities
  • Security
  • Fixed issues
  • More functionalities
  • Incorporate new capabilities
  • More secure

Comments

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