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Cisco Meraki SD-WAN Review
December 11, 2023

Cisco Meraki SD-WAN Review

Mohit Chauhan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Meraki SD-WAN

Meraki has been used internally for MSP services. So we've got all the clients, RICO provides MSP service to customers and we've got 30 plus customers which are already on Meraki. So we've got an MSP dashboard, which actually looks after all the customers we have onboarded and including our own demo labs, which we actually have for using for any sales related demonstration for customers.
  • Meraki has been beautifully done for people who are actually very lean on the IT infrastructure as in resources wise. So Meraki is a very good solution to give them the simplicity on a single glass plan where they can actually have visibility over all their networks on a single glass plane by a click of button, they could actually see what's happening. They could actually do troubleshooting on the fly, including packet capture, which is such a smooth feature. Usually myself including I've been have an engineering background, all my ears packet capture, I've never seen that smooth and easy to operate that you can actually have a high level understanding or deep level depending on how much you want to go in with the click of a button. That's so beautiful. I mean everything for me Meraki is point of kind of a go ahead for everyone.
  • I personally think that this particular place is on the logging side. I have seen where the event log is that what they call in terms of capturing all the log events is the area which I personally feel can actually be improved. Even this could be similar, like how I said about packet capture where you could have a flexibility of having a high level information or deep level regardless you should have that kind of option where you could also see the logging site as granular as per the requirement. So that's the area which I think is a bit little behind compared to other vendors.

Do you think Cisco Meraki SD-WAN delivers good value for the price?

Yes

Are you happy with Cisco Meraki SD-WAN's feature set?

Yes

Did Cisco Meraki SD-WAN live up to sales and marketing promises?

Yes

Did implementation of Cisco Meraki SD-WAN go as expected?

Yes

Would you buy Cisco Meraki SD-WAN again?

Yes

  • It was mostly around logs. I mean I understand because the aim is to provide the simplified solution to the people as an end user, be it an IT manager or the oil team. So I understand where you don't have lots of tools assigned where you can actually take help from the track. But in terms of having that logging information, I think that's where it's been a bit of a kind of journey where struggling, we have been struggling there.
Yes, it's very true that it's very simple to follow and the way we actually do it is within the company and outside the company with customers as well. We're trying to be transparent and very honest with the customers and with the team it is quite simple to follow. So it's like the senior engineers sit down together if it's a deployment for a project with the level one engineers to show them how it actually done and then actually we pass it on to those engineers who are not very senior in that area, but they can still manage it. And the same goes with the customers where they want to do cost saving, they want to use their internal resourcing, which they're not well versed with Meraki. So we sit down with them, show them the features, do the demo and give them a kind of a glimpse of how things actually work to make them good enough to be, yes, I can actually do it myself.
The kind of experience I have so far, anything which Meraki has come up with in terms of solutions or kind of a feature set, it's been quite mature. It's not something which is staggering and if it was the case, it is always in the beta version. So that's why I have full confidence. And if there's any feature which has come up in a stable firmware version, it has to be a mature feature proven by Meraki team in the r and d department and that's why I was given it an eight.
There are heaps of places where it has suited well. I've done Meraki deployment for hospitals, we are talking a hundred plus access points. It worked very smoothly. It actually worked for a recent client. I worked we trying to education system beautifully done and including the wireless mesh feature, which is actually not a straightforward solution even to deploy. We could see that happening beautifully by a non-technical person deploying the solution on the Pankey platform. So to answer your question, where I could actually have it's been suited, well, I wouldn't have a count numerous places it'll work so well. The places where I wouldn't see that very well fitting as those unique requirements. Sometimes customer comes up with, one of the example is where you actually customer wants some granular control on the van interface. So in terms of having VLANs define facing the internet, Meraki at this stage, I haven't seen that operating well in that sense. Maybe because the market Meraki is focusing on is for providing simplified solution and now it's actually going the opposite. So actually that defeats the purpose. So for those requirements, yes, that's not the solution, but most of the places I've seen it works so smoothly.