Item: Cisco ThousandEyes
Rating: 8
Author: Verified User

Overall Satisfaction with Cisco ThousandEyes

Use Cases and Deployment Scope

We are in the middle of a POC. Many of our issues are Internet related and the business does not see that. They assume all issues are local network issues. This helps us identify the true root cause that is mostly external to our network. Initially, we had management complaining about all of our issues with MS Teams and the video conferencing units from Polycom that are MS Teams registered. Now we have the ability to show them the issues stem from MS and not our network. This has helped us as network administrator greatly, and has also helped management see that Cisco video conferencing units with Webex was superior to our new polycom and MS Teams.

Pros and Cons

Pros

Root cause detection
Granular data
Good interface
Great integration with other Cisco suites

Cons

Cost

Return on Investment

I'm not privy to this information.

Key Insights

Do you think Cisco ThousandEyes delivers good value for the price?

Yes

Are you happy with Cisco ThousandEyes's feature set?

Yes

Did Cisco ThousandEyes live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco ThousandEyes go as expected?

I wasn't involved with the implementation phase

Would you buy Cisco ThousandEyes again?

Yes

Likelihood to Recommend

It is well suited for any environment. It works especially well when you have products that support the endpoint/enterprise agent. For us, this includes MacBooks, PCs, Webex RoomOS devices, Cisco routers, Cisco CUBEs on ISR routers, Meraki MX security appliances, and probably more that I cannot think of right now. For a business that relies only on on-prem services, this probably doesn't make much sense to use.

Comments

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Cisco ThousandEyes review