Great support and information
December 19, 2017

Great support and information

Brenna M. Humann | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Classy

Such a great tool, but difficult to convince management to switch streams. So I started to use myself, and I find it a great workflow tool. Others are slowly starting to be convinced, just due to the value of the support material and publications Classy produces as well.
  • Streamlined, easy design
  • Great support and information
  • Publications and information are great tools for coworkers and constituents
  • More mobile payment options would be helpful
  • Integrates with Salesforce, organization uses a more antiquated CRM
  • Some of the segmenting reports can get complicated, as with all fundraisers
  • Has really oped the option for peer-to-peer pages, which our organization didn't previously do
  • Has brought in lots of new names with more mobile outreach
  • Has event ticket options
  • Facebook Fundraisers, Funraise and Klaviyo
Classy is far better at interface design, reaching younger audiences with mobile options, and customer support. Have worked for organizations using a mishmash of others, such as Funraise for a donation site with Klayvio for donation email drips -- it's cumbersome, expensive, confusing and ineffective. Plus the CRM integration issue is still there for others as well, which is the only drawback for Classy.
Excellent mobile options for reaching new constituents. Design look merges with your organization brand/URL. Customization and option of peer to peer sub-pages is great -- not all fundraising sites offer these on demand. Donors love the interface. Analytics are great and supportive information and publications are stellar. Design and overall feel is so great, wish they integrated with other CRMs.