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Does its job, but is lacking
June 14, 2019

Does its job, but is lacking

Carrie Huang | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cofense PhishMe

Cofense PhishMe allows employees at my company to report when we receive phishing emails. For a large corporation with predictable emails names, those emails come fairly often and employees are subject to dangerous emails when they're unfamiliar. Cofense PhishMe is integrated into our email system and makes reporting a breeze. After reporting, the issue gets sent to IT and they will determine the next steps.
  • Easy to report suspected phishing emails to IT and security teams.
  • IT and security teams are able to look into phishing emails right away.
  • Cofense is integrated into our email system and is easy to find.
  • It should be able to filter our emails automatically.
  • It should be able to put the phishing or spam emails in a quarantine.
  • Cofense PhishMe should do more than just be a button on our email platform.
  • Allows us to send a quick message to IT when a suspicious email comes in.
  • Prevents users from having the dangerous email sit in our inbox.
  • However, the program does not filter for us and it is up to the employees to detect whether it is spam or dangerous email.
Cofense PhishMe is easy to use for the most part, as it is integrated into our email portal (we use Outlook and the integration is quite seamless) so it makes reporting a breeze. When a user receives a spam or suspected phishing email, we click the Cofense PhishMe button and it sends the email off to IT and security to take a look at. However, I believe it should do much more than that - we have to report it first before it does anything. It does not filter for us, and it does not alert us in the first place that this is a phishing email. Unskeptical employees may actually fall for it before PhishMe can even do its job.