Item: Cofense Triage
Rating: 10
Author: Aasha Katale

Use Cases and Deployment Scope

Cofense Triage is used to identify phishing and spam emails in my organization. I play the admin role of setting up triage, roles, etc. for the employees. Business problems the product addresses is we can come to know who, when from where the emails came the full detailed history of phishing and spamming can be seen which gives very very less impact to the organization from data breaching. The scope is we can create many recipes according to our requirements we can see the rules matching etc. overall it's allrounder software for emails which must be a need of all the organization.

Pros and Cons

Processed reports by type of emails which came during the day
Process reports by category (Non-malicious, spam, malware, fraud )
Average time to process a report
Cofense Intelligence rules

Improvement for email parsing like there are many parameters where the emails go through but sometimes they fail and becomes unparsed and the emails get into a pending state

Return on Investment

It saves time by auto categorizing the emails .
Simple , easy , reliable , budget friendly
Compliance is on point because every incident on email is been triggered and handled
Easy integration with other automations

Alternatives Considered

Cofense Vision and Cofense PhishMe

Cofense Triage is the product that has been used in the organization for almost 3 years now the overall performance triage shows is always good and never disappointing with every new release of the version they come up with the features which customers tell them as feedback or suggestion or improvements which is required they make sure appropriate efforts are applied and they add those in the new version features.

Key Insights

Do you think Cofense Triage delivers good value for the price?

Yes

Are you happy with Cofense Triage's feature set?

Yes

Did Cofense Triage live up to sales and marketing promises?

Yes

Did implementation of Cofense Triage go as expected?

Yes

Would you buy Cofense Triage again?

Yes

Other Software Used

Symantec Endpoint Security, Cybereason Managed Detection & Response (MDR), Cofense Vision, Cybereason Defense Platform

Likelihood to Recommend

The best-suited scenario is we get to know the categories of emails like malicious, non-malicious, spam, malware, fraud, stealing, and data breach we come to know all this in a single place which is Cofense Triage only. We use this every day in our organization and their customer support services are awesome they have the resolution as well the quality of handling stuff

Get Protection to emails only through Cofense Triage

Overall Satisfaction with Cofense Triage