Question 1

What is SysAid?

Accepted Answer

SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.

Question 2

What are SysAid's top competitors?

Accepted Answer

Freshservice, Cherwell Service Management (discontinued), and ServiceNow IT Service Management are common alternatives for SysAid.

Question 3

What is SysAid's best feature?

Accepted Answer

Reviewers rate Change requests repository and Change calendar and Service-level management highest, with a score of 9.6.

Question 4

Who uses SysAid?

Accepted Answer

The most common users of SysAid are from Mid-sized Companies (51-1,000 employees).