SysAid

In our case, SysAid helps us manage all company incidents, as well as automatically handle onboarding and offboarding processes through rules. It also keeps us up-to-date with asset monitoring and software and operating system updates. Furthermore, thanks to its integration with Azure, it helps us effectively manage our Active Directory in the cloud. Currently, we are working extensively on feeding data to our internal chatbot and environment data pool to further facilitate the resolution of recurring incidents. These processes allow the IT team to focus solely on the most critical incidents, freeing up more time for new tasks and projects. Ultimately, SysAid greatly simplifies the daily work of both end users and IT administrators. En nuestro caso SysAid nos ayuda a llevar toda la gestion de incidentes de la empresa ademas de gestionar automaticamente mediante reglas procesos de onboarding y offbording, llevar al dia la monitorizacion de los activos y de las actualizaciones tanto de software como de sistema operativo, tambien nos ayuda a tener una buena gestion de nuestro directorio activo en la nube gracias a la integracion con Azure, actualmente estamos trabajando mucho con la alimentacion al chatbot interno y el datapool de datos del entorno para facilitar aun mas la resolucion de incidentes recurrentes estos procesos ayudan a que el equipo de IT se centre unicamente en los incidentes mas relevantes teniendo mas tiempo para tareas y proyectos nuevos. En definitiva SysAid nos facilita mucho el trabajo diario tanto a los usuarios finales como a los administradores IT.

Microsoft 365, Workato, Zapier

Specifically, this platform assists me with incident management, asset tracking, and the service catalog. Furthermore, the integration of AI significantly aids day-to-day operations; for monotonous tasks—or those prone to becoming complicated—it provides guidance to make the process much simpler. The ability to customize forms and even reports is also extremely helpful, as there are occasions when this is a necessity.

En concreto esta plataforma me ayuda a la gestión de incidencias, seguimiento de activos y catalogo de servicios. Por otro lado la implementación de la IA ayuda mucho al trabajo del día a día ya que en procesos monótonos o que se pueden complicar te guía para que sea mucho más sencillo La parte de en la que se puede personalizar los formularios o incluso los informes es de gran ayuda, ya que hay en ocasiones que esto es necesario

Zoho Desk

We use SysAid for our ITSM and Asset Inventory. SysAid address our business case of logging incident and tracking to resolution. Change management team has been able to address audit issue of ability to track changes per ITIL standard. Asset Inventory and CMDB has also be marked out of audit. We are currently using SysAid Knowledgebase module to drive our AI initiave to help users have a faster self-service

BMC Helix ITSM (Remedy)

SolarWinds AppOptics, Microsoft Teams

We needed a product to track and manage service records for company members. We needed a tool we could customize and use to leverage new AI features to streamline processes and solve issues. SysAid has solved this issue by incorporating an agent-based AI system into ITSM. Allowing us to use different agents to help with self-service and first-line issues.

Since implementing SysAid, our organization has significantly enhanced IT service delivery, automation, and overall end-user experience. We actively leverage key modules such as Incident Management, Request Management, Change Management, Asset Management, Reporting & BI Analytics, the Self-Service Portal, and Service Desk Automation to manage SLA escalations, workflows, routing, and notifications, while also leveraging the AI chatbot to further improve support efficiency. SysAid has enabled us to automate critical business processes, including change request approvals, BusinessObjects report access, user provisioning, and internal approval workflows, all with structured routing for timely sign-off and execution.

BMC Helix Remedyforce

Microsoft Teams, SolarWinds Network Performance Monitor (NPM), Dynatrace, SAP Ariba