Fast Internet with Easy Troubleshooting
January 24, 2025

Fast Internet with Easy Troubleshooting

Ashley Clagett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Comcast Business Internet

We have Comcast Business fiber, coax, tv, and phone lines. We also make use of their back up services.

Pros

  • Portal management. It makes it super easy to see issues with modems and other equipment.
  • Customer service. They are normally quick to respond and send someone out.
  • Wonderful internet service. We use a lot of different carriers in our multitude of buildings and Comcast is always the most reliable.

Cons

  • Phone line management. Sometimes is a little hard to see all of them.
  • Sometimes too much security. If you don't have the authorized user, it can be annoying to get them to do anything for you
  • Fast support so less down time during internet outages.
  • Easy to pay bills so less likely to have accounts closed off (which is an issue on some other ISPs for us)
  • Offers great speeds to help employees perform their best
The portal is easy to use and we have very few problems with the services, especially when compared to other internet service providers that we use.
  • SpectrumVOIP and Spectrum Business (part of Charter Communications)
Spectrum doesn't give a great view of all our accounts in one portal. You have to log into each account individually and when you have 20+ locations with them, that gets to be hard to maintain. There is a unified billing portal, but it doesn't let you name the accounts and you can only pay them by account number, which makes documentation hard for our accounting team. Comcast has neither of these issues. All troubleshooting and billing is done in one portal and it is very customizable.

Do you think Comcast Business Internet delivers good value for the price?

Yes

Are you happy with Comcast Business Internet's feature set?

Yes

Did Comcast Business Internet live up to sales and marketing promises?

Yes

Did implementation of Comcast Business Internet go as expected?

Yes

Would you buy Comcast Business Internet again?

Yes

Easily the best internet service provider that we use in terms of remote management. This makes it easier for our IT staff to troubleshoot and our accounting department to pay the bills. If we have the option to go with Comcast in a new building opening, I always advocate for them.

Using Comcast Business Internet

500 - The use it for connecting to the internet for all of their business needs.
4 - Just being able to login to the portal and seeing what is going on with the modem and then calling their support if a remote reboot doesn't fix it.
  • High speed internet
  • Firewall connectivity with static IPs
  • Using static IPs to program certain remote features
  • We are always opening new buildings and will go with Comcast if able
Easy to use and troubleshoot. Fast and stable internet. Friendly and efficient customer service.

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