Often the only service provider for decent Internet, not a bad choice overall.
January 22, 2025

Often the only service provider for decent Internet, not a bad choice overall.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Comcast Business Internet

We use Comcast Internet for many clients across Massachusetts. It is typically a good solution for providing Wi-Fi and VoIP services. It does tend to get expensive...after the first year, Comcast plays the price shift game. And it seems to happen over and over. Service is reliable, for the most part.

Pros

  • Initial sign up promotions.
  • Good speed options.

Cons

  • In my opinion support is terrible until you get to tier 2.
  • Price is quick to change after initial year, and continues to rise.
  • Difficult to get a technician out unless you get a good agent on the phone.
  • Random outages are a pain and can be costly. (We rely on the Internet to run businesses and take payments).
  • There's really no alternative service provider for some of the areas we service. It's suitable for being the only player in town. Just wish it was more reliable.
Connect to the Comcast network once, and your device will remember the connection forever. It's not difficult by any means.
It has similar prices and speeds, but Comcast offers a much wider coverage.

Do you think Comcast Business Internet delivers good value for the price?

Yes

Are you happy with Comcast Business Internet's feature set?

Yes

Did Comcast Business Internet live up to sales and marketing promises?

Yes

Did implementation of Comcast Business Internet go as expected?

Yes

Would you buy Comcast Business Internet again?

Yes

Acceptable to use wherever service is available. Just don't cheap out...get a decent speed of 300 Mbps at a minimum.

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