Item: Planview ChangePoint
Rating: 7
Author: Robert Goodman

Overall Satisfaction

Pros and Cons

Pros

The web interface made it easy to manage professional services projects and break them down by logical phases.
My former company enjoyed the Microsoft Project integration. Project plans could be uploaded directly to the web interface. Team members could then log their time directly to these activities for tracking.

Cons

The site could become slow with high volumes of traffic. This may have been due to the way that our infrastructure was setup.
Analytic reporting was not available in the version that we used. We created external reports to slice and dice the data and view it as the business demanded.

Return on Investment

Centralized online portal to manage customer engagements, time entry, and billing.
Changepoint has the ability to integrate with Microsoft Project (time-savings for us) and also with back-end ERP systems such as Siebel or SAP.

Likelihood to Renew

Changepoint, tightly integrated with Microsoft Project, provides a quality professional services automation solution.

Likelihood to Recommend

Changepoint was a nice solution to manage our SMB. Microsoft uses this technology today to manage their professional services teams - so this is to say that it can also handle large enterprises.

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Professional Services Automation w/ Changepoint