We use ConfirmIt to collect opinions from doctors and nurses around the world for market research purposes. ConfrimIt has the fastest servers and most up-to-date technology I have come across. It offers clients real time access to data and reports. Data is always accurate and available for download. The user interface for authoring makes programming a snap for even the most complex jobs.
- Data is always accurate! Available in several (most used) formats. Lightning fast!
- The authoring user interface makes turning an MS Word document into an online survey super easy!
- For cross-tabs and reports the reportal is an awesome tool.
- The ability to repeat the same data export with the options you selected the first time would be good. There are a lot of options available for data exports and it can be challenging to remember exactly which options you picked should you want to put out the same options as a previous export.
- Continue to improve functionality and speed. You are already the leader in my book. Don't fall behind. :)
- Create more "Ready to use" questions like the Carousel for grid questions.
- For me I can turn around a job in less time than every. Efficiency and accuracy are now incredibly high.
- Keeping thing super simple has always impressed me about Authoring.
The most technologically advanced software. Easy to use and implement. I would recommend ConfirmIt to any data collection business.
Create more ways to cut the price of the service. While ConfirmIt is the best market research service out there it is also very expensive. Find ways to not nit-pick each "automated" service and drive away potential clients. For programmers and project managers ConfirmIt is a dream come true but for presidents and owners it can be a nightmare!