ConnectWise is your tool if you are an MSP
Overall Satisfaction with ConnectWise Manage
We use ConnectWise as the primary tool to run our entire organization. It is invaluable as a tool and we have put considerable resources into developing and customizing the product. If you are an MSP, this and LabTech (both owned by the same company) are your tools.
Pros
- Single tool for all departments
- Good integration with some powerful 3rd party tools
- Well developed and mature software
Cons
- Patches can break things, we always patch far behind!
- Can be delayed years for promised key features
- It is a single tool for most aspects of the business, which is it's primary strength
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