ConnectWise is your tool if you are an MSP
Updated July 24, 2017

ConnectWise is your tool if you are an MSP

Steven Hay | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Manage

We use ConnectWise as the primary tool to run our entire organization. It is invaluable as a tool and we have put considerable resources into developing and customizing the product. If you are an MSP, this and LabTech (both owned by the same company) are your tools.
  • Single tool for all departments
  • Good integration with some powerful 3rd party tools
  • Well developed and mature software
  • Patches can break things, we always patch far behind!
  • Can be delayed years for promised key features
  • It is a single tool for most aspects of the business, which is it's primary strength
Suited and only sold to MSP's. But an MSP can make a board for another customer and pass those costs on.

ConnectWise PSA Feature Ratings

Organize and prioritize service tickets
Subscription-based notifications
ITSM collaboration and documentation
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base
Customer portal
Email support
Help Desk CRM integration

ConnectWise Manage Reliability

Performance is the one thing we would like to see improved within CW.