Overall Satisfaction with ConnectWise Manage
We primarily use it as a ticketing system. [We] tried the CRM/Sales funnel but did not like the interface. Our biggest complaint is the project vs. problem tickets. It is cumbersome to check both queues, and for that reason, our techs have asked us to deploy/search for a project management tool outside of ConnectWise.
- Ticket tracking
- Workflows
- Project managment
- Reporting
- Overall positive vs. not having a proper ticketing system.