ConnectWise Manage - Your Pathway to Operation Efficiency
April 12, 2017
ConnectWise Manage - Your Pathway to Operation Efficiency
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
We use Connectwise Manage throughout our entire organization. It is particularly effective for managing and tracking client issues and we receive the most value of the program in our operations department.
- Track client issues
- History of client issues
- Tracks client company info
- Service templates should be easier to create and update and manage.
- Ability to combine invoices into one - Agreement and labor invoices. Our clients would greatly appreciate this based on their feedback.
- A simpler process to make credits and apply credits to invoices so that it is visible to clients.
- Greater operational efficiency - more done in less time
- Better quality of customer care - issues are not missed or forgotten about
- Better visibility from management's perspective on how busy the business is and where the trend is heading
- More accurate time/resource allocation
- Better visibililty into project statuses
Connectwise Manage suits our business model better.