ConnectWise Review
September 18, 2017
ConnectWise Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
We use ConnectWise across our entire organization. It allows critical customer communication between all departments. And, we are able to manage tasks and projects associated with each client.
- track project tasks
- track engineer time within accounts
- track expenses
- not as clean when utilizing a 3rd party app for billing
- inflexible on processes if different than the way they manage their MSP
- ability to determine how time is being spent
- ability to determine a customer's profitability
- accurate documentation of service desk SLA's
Did not make that decision and have not seen competing apps