Connectwise is Perfect!
Updated September 18, 2017
Connectwise is Perfect!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
The whole organization uses Connectwise. We use it for tracking tickets with clients and to allocate time and resources spent on fixing those tickets. We use it for project management and to track resources spent on those projects. We also use it to manage client PC/network inventory.
- Time allocation to tickets worked. Very easy to update a ticket and say how much time you spent on that issue.
- Nice user-friendly dashboards & reports. Helps you see where most of your time is being spent.
- Keeps track of client data & inventory. Which you can then tie to tickets as issues come in for them.
- Honestly, for what I need and how I use Connectwise I do not see a need for improving it. It works perfectly for me.
- Definitely more accurate time/resource allocation
- Better understanding of which clients have more issues and why
- Offers good communication between me and my clients.
I have only used Connectwise... can't imagine a better product.